ROBIN JOYKUTTY
Cambridge,CANADA
Summary
Dynamic professional with a proven track record at Shopper's Drug Mart, excelling in customer engagement and operational efficiency. Skilled in marketing strategy development and employee supervision, I achieved a 90% increase in customer satisfaction while enhancing team performance and retention. Adaptable in fast-paced environments, I drive results through innovative solutions.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Shopper's Drug Mart
Cambridge, Canada
11.2022 - Current
- Maintained store standards, leading to a 90% increase in customer satisfaction and a 75% boost in store profitability by optimizing customer experience and product flow from the backroom to the sales floor.
- Worked alongside the Front Store Manager (FSM) and management team to ensure store standards were met 100% of the time, positively impacting operational efficiency.
- Assisted with labour scheduling and utilized Work Force Management (WFM) tools to maximize labour productivity, improving efficiency by 100% and reducing overtime costs by 100%.
- Ensured adequate staffing levels at all times, leading to a 80% decrease in customer wait times and a 90% increase in customer service quality.
- Supported the FSM in the hiring process, recruiting and onboarding new employees, improving team capacity and customer service performance.
- Drove employee engagement and led by company Core Values, increasing staff retention by 50% and boosting team morale by 100%.
- Provided ongoing leadership and mentorship to a team of 8 employees, resulting in a 100% improvement in employee performance and development.
- Led inventory management planning, reducing stock discrepancies by 90% and improving stock availability by 80% to meet customer demand.
Crew Member
McDonald's
Tillsonburg, Canada
08.2022 - 10.2022
- Assisted in executing promotional campaigns and ensuring smooth in-store operations, contributing to improved customer satisfaction and brand consistency
- Provided excellent customer service to maintain a positive atmosphere for guests.
Customer Service Manager
Click My Tours
, India
03.2021 - 01.2022
- Company Overview: India
- Implemented customer engagement and retention strategies, improving brand loyalty and driving repeat business
- Led marketing campaigns to attract new customers, boosting sales and raising brand awareness
- Managed customer service databases to monitor and improve customer service strategies, informing marketing and retention initiatives
- India
Marketing Manager
Al Zairah Blinds
, Dubai
12.2018 - 11.2020
- Company Overview: Dubai
- Created and executed marketing strategies that increased sales by 30% annually and significantly raised brand awareness in a competitive market
- Built and nurtured relationships with key clients, increasing repeat business and customer loyalty by 40%
- Conducted market research that shaped pricing, positioning, and promotional strategies, resulting in improved customer targeting
- Led successful digital, print, and social media campaigns, increasing brand engagement and visibility by 25%
- Analyzed competitor activities to adjust marketing tactics and maintain a competitive advantage
- Dubai
Marketing Assistant
Avayo Electronics Canada Corporation
, Dubai
01.2016 - 10.2018
- Company Overview: Dubai
- Played a key role in driving a 150% sales increase through targeted marketing campaigns and process improvements
- Created compelling marketing materials tailored to customer needs, increasing conversion rates by 35%
- Supported promotional campaigns that boosted customer engagement and brand awareness by 40%
- Streamlined sales processes, reducing lead conversion times by 20% and boosting sales efficiency
- Tracked campaign performance and provided insights for future marketing efforts
- Dubai
Procurement Officer
Sana Air Condition
, Dubai
03.2014 - 11.2015
- Company Overview: Dubai
- Collaborated with internal teams to ensure procurement strategies supported marketing and sales goals, aligning product offerings with customer demands
- Dubai
Education
Bachelor of Commerce -
Mahatma Gandhi University
Dubai, Kerala01.2012
Skills
- Marketing Strategy Development
- Brand Management & Positioning
- Multitasking and organization
- Customer Engagement & Relationship Building
- Recruiting and interviewing
- Sales Strategy & Growth
- Employee supervision
- Market Analysis & Data Insights
- B2B and B2C marketing
- Adaptability in Fast-Paced Environments
- Retail operations management
References
Available upon request.
Timeline
Assistant Manager
Shopper's Drug Mart
11.2022 - Current
Crew Member
McDonald's
08.2022 - 10.2022
Customer Service Manager
Click My Tours
03.2021 - 01.2022
Marketing Manager
Al Zairah Blinds
12.2018 - 11.2020
Marketing Assistant
Avayo Electronics Canada Corporation
01.2016 - 10.2018
Procurement Officer
Sana Air Condition
03.2014 - 11.2015
Bachelor of Commerce -
Mahatma Gandhi University
Similar Profiles
Connor BenitezConnor Benitez
Retail Merchandiser at Shopper's Drug MartRetail Merchandiser at Shopper's Drug Mart
Krina PatelKrina Patel
Pharmacy Assistant at Shopper's Drug MartPharmacy Assistant at Shopper's Drug Mart
Mark Anthony CruzMark Anthony Cruz
Merchandiser at Shopper's Drug MartMerchandiser at Shopper's Drug Mart