SIMONA
Surrey
Summary
Experienced restaurant manager and a valued sales representative aspiring for a position where my customer service and leadership skills can be utilized for a better professional output.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
BODY ENERGY CLUB
02.2021 - Current
- Training the smoothie bar staff
- Responsible for opening and closing procedures
- Simplified processes to make things efficient
- Weekly and monthly audit
- Inventory management
- Coordination of activities.
- Reduced food waste by implementing proper inventory tracking and storage practices.
Cafe Associate
GRAND VILLA CASINO
02.2023 - Current
- Takes guest orders for food and drinks over the counter, in a quick serve style café and ensures accuracy
- Handles payments through the company's point of sale equipment adhering to the company policies
- Maintains a high level of customer service in the food and beverage areas
- Maintains current knowledge of products, events and promotions and general information relating to the Food and Beverage
- Constantly monitors the cleanliness and aesthetics of the cafe/dining areas and takes action where required
- Re-stocking & tracking inventory.
Concession Stand Lead
BC PLACE
01.2021 - 09.2023
- Providing exceptional guest services
- Maintaining a clean and healthy environment
- Cash handling.
- Prepared and served drinks and food.
- Following the serving guidelines and enforcing them among staff.
MANAGER
SUBWAY
10.2016 - 02.2021
- Looked after the store maintenance, cleanliness of the store, and maintained high safety standards
- Recruiting, Scheduling, And Performance Reviewing
- Maintained inventory control of all products and other paperwork
- Managed the operational cost of the store including the calculation of labor cost and profit earned.
- Accomplished multiple tasks within established timeframes.
SALES REP
SDI MARKETING
07.2018 - 09.2019
- Coordination between billing department and customers to resolve problems
- Filling out the forms ensuring the sales of credit cards is complete
- Exceeded targeted sales by 60% every month
- Educated customers about the benefits of getting a mastercard.
Education
Bachelor of Arts - Management
City University of Seattle in Canada
07.2021
BUSINESS ADMINISTRATION MANAGEMENT -
SPROTT SHAW COLLEGE
12.2019
Skills
- Tech savvy
- Efficient at using Microsoft office
- Management skills
- Good at upselling
- Organizational Skills
- Foreign language
- Exceptional customer service
- Patience and Empathy
Certification
- Organizational skills.
- Foreign language.
- Exceptional customer service.
- Hootsuite certification in social media marketing.
- Food safe Level1.
- Serving it right.
References
UPON REQUEST
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
French
Elementary
Timeline
Cafe Associate
GRAND VILLA CASINO
02.2023 - Current
Food Service Supervisor
BODY ENERGY CLUB
02.2021 - Current
Concession Stand Lead
BC PLACE
01.2021 - 09.2023
SALES REP
SDI MARKETING
07.2018 - 09.2019
MANAGER
SUBWAY
10.2016 - 02.2021
Bachelor of Arts - Management
City University of Seattle in Canada
BUSINESS ADMINISTRATION MANAGEMENT -
SPROTT SHAW COLLEGE
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