Simisola Onasanya
Edmonton,AB
Summary
A competent and committed financial service representative with knowledge of sales and collections procedure combined with excellent communication skills used in resolving customer queries, while also ensuring customer gets satisfaction from products and services.
Overview
3
3
years of professional experience
Work History
Financial Service Representative
Easy Financial Services
05.2022 - Current
- Opening loan accounts for new customers and updating existing customers
- Interviewing applicants for personal loans
- Rejecting applications with authorized limits ensuring that credit standards of the company are respected
- Resolving the account receivable ledger to ensure uncollectible payments are accounted for
- Monitoring customer accounts for delinquent payments.
Branch Manager Intern
Easy Financial Services
02.2024 - 05.2024
- Assessed employee performance and developed improvement plans
- Set challenging yet attainable goals to encourage continuous staff development
- Built relationships with internal members to enhance effectiveness of team's work and boost productivity
- Examined customer loan applications for loan approvals and denials
- Directed staff meetings to teach team building and plan for the future
- Greeted and encouraged feedback from staff to implement in-building operational changes.
Shipping and Receiving Clerk
Express Employment Professionals
05.2021 - 04.2022
- Maintaining accurate records of products that have been stocked and provide management with an accurate representation of all goods shipped and received
- Verifying all incoming shipments to be accurate by comparing the invoice to the order and ensure all goods are in excellent condition
- Collaborated with people with diverse cultures and was able to work together as a team and meet up the target goal before the end of every shift.
Volunteer
Winners Chapel
- Interacted with people and collaborated with individuals to promote events
- Managed social media accounts and implemented marketing strategies, resulting in a 50% increase in followers and improved online engagement
- Provided support to staff by managing administrative tasks, such as filing paperwork and organizing schedules, resulting in improved efficiency and productivity
- Assisted in the planning and execution of a large-scale event, managing registration, and ensuring a smooth flow of attendees.
- Assisted with special events and programs.
Education
Business Administration- Finance Diploma -
Northern Alberta Institute of Technology
Edmonton, AB01.2022
High School Diploma -
Tai Solarin University of Education Secondary School
Lagos, Nigeria07.2017
Skills
- Microsoft Word
- Microsoft Excel
- Salesforce
- Wealthview
- Communication
- Financial Analysis
- Financial Reporting
- Team Cooperation
- Debt Collection
- Attention to detail
- Customer Retention
- Negotiation
Recognition
- Top 5 financial service representative (Easy Financial) in the year rankings .
- Top 3 financial service representative (Easy Financial) in the secured loan rankings in the month of October 2023).
- Employee of the month (July 2024)
Timeline
Branch Manager Intern
Easy Financial Services
02.2024 - 05.2024
Financial Service Representative
Easy Financial Services
05.2022 - Current
Shipping and Receiving Clerk
Express Employment Professionals
05.2021 - 04.2022
Volunteer
Winners Chapel
Business Administration- Finance Diploma -
Northern Alberta Institute of Technology
High School Diploma -
Tai Solarin University of Education Secondary School
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