Simerpreet Kaur
Toronto
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Provincial Smart Home Services
2023.10 - 2024.08
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Service Supervisor
Simply Green Home Services
2022.05 - 2023.10
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Store Associate
Marshalls
2021.04 - 2022.03
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Retail Sales Associate Cashier
Winners & HomeSense
2020.10 - 2021.03
- Responded to customer requests for products, services, and company information.
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Operated POS terminals and cash drawer balancing.
Retail Sales Associate
Aldo
2018.04 - 2020.09
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Receptionist
Convention Center
2017.07 - 2018.03
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Education
High School Diploma -
Centennial College of Applied Arts And Technology
Scarborough, ON09.2019
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Customer Relations
- Training and mentoring
- Decision-Making
- Time Management
- Excellent time management skills
- Complaint resolution
Languages
English
Full Professional
Timeline
Customer Service Manager
Provincial Smart Home Services
2023.10 - 2024.08
Customer Service Supervisor
Simply Green Home Services
2022.05 - 2023.10
Store Associate
Marshalls
2021.04 - 2022.03
Retail Sales Associate Cashier
Winners & HomeSense
2020.10 - 2021.03
Retail Sales Associate
Aldo
2018.04 - 2020.09
Receptionist
Convention Center
2017.07 - 2018.03
High School Diploma -
Centennial College of Applied Arts And Technology
Similar Profiles
Karolina ObirekKarolina Obirek
Telecommunications Sales Representative at Provincial Smart Home ServicesTelecommunications Sales Representative at Provincial Smart Home Services
ZAWWAR KHOKHARZAWWAR KHOKHAR
Regional Sales Executive at Provincial Smart Home ServicesRegional Sales Executive at Provincial Smart Home Services
Himanshu GuptaHimanshu Gupta
Upsell Sales Representative at Provincial Smart Home ServicesUpsell Sales Representative at Provincial Smart Home Services