Simerpreet Kaur
Toronto
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Provincial Smart Home Services
10.2023 - 08.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Service Supervisor
Simply Green Home Services
05.2022 - 10.2023
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Store Associate
Marshalls
04.2021 - 03.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Retail Sales Associate Cashier
Winners & HomeSense
10.2020 - 03.2021
- Responded to customer requests for products, services, and company information.
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Operated POS terminals and cash drawer balancing.
Retail Sales Associate
Aldo
04.2018 - 09.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Receptionist
Convention Center
07.2017 - 03.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Education
High School Diploma -
Centennial College of Applied Arts And Technology
Scarborough, ON09.2019
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Customer Relations
- Training and mentoring
- Decision-Making
- Time Management
- Excellent time management skills
- Complaint resolution
Languages
English
Full Professional
Timeline
Customer Service Manager
Provincial Smart Home Services
10.2023 - 08.2024
Customer Service Supervisor
Simply Green Home Services
05.2022 - 10.2023
Store Associate
Marshalls
04.2021 - 03.2022
Retail Sales Associate Cashier
Winners & HomeSense
10.2020 - 03.2021
Retail Sales Associate
Aldo
04.2018 - 09.2020
Receptionist
Convention Center
07.2017 - 03.2018
High School Diploma -
Centennial College of Applied Arts And Technology
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