Simerpreet Kaur
Dartmouth,NS
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Customer Service Associate (Motivator)
GoodLife Fitness
04.2023 - 12.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained excellent attendance record, consistently arriving to work on time.
Customer Experience Associate
TD Bank
04.2023 - 05.2023
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquires on Checking and Savings Account, Loans, and Lines of Credit.
Customer Service Representative
Staples
05.2021 - 03.2023
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Promoted available products and services to customers during service, account management, and order calls.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Receptionist
Concentrix
11.2020 - 02.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
Server
Dennys Restaurant
06.2018 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Office Administrative Assistant
TSC Stores
08.2019 - 01.2020
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Created and updated records and files to maintain document compliance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Education
Diploma - Business General
Sheridan
Brampton, ON03.2019
Skills
- Problem-solving abilities
- Active Listening
- Data Entry
- Computer Proficiency
- Microsoft Excel
- Administrative Support
Timeline
Customer Experience Associate
TD Bank
04.2023 - 05.2023
Customer Service Associate (Motivator)
GoodLife Fitness
04.2023 - 12.2023
Customer Service Representative
Staples
05.2021 - 03.2023
Receptionist
Concentrix
11.2020 - 02.2021
Office Administrative Assistant
TSC Stores
08.2019 - 01.2020
Server
Dennys Restaurant
06.2018 - 03.2020
Diploma - Business General
Sheridan
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