Simerjit Kaur
Surrey,BC
Summary
Dynamic Health Care Support Worker with Fraser Health Authority, skilled in compassionate caregiving and problem-solving. Proven ability to foster trusting relationships with patients, enhancing client satisfaction. Adept at maintaining safety and cleanliness while preparing nutritious meals, contributing to a positive care environment. Recognized for emotional resilience and effective communication in high-pressure situations.
Overview
6
6
years of professional experience
Work History
Health Care Support Worker
Fraser Health Authority
11.2024 - Current
- Promoted adherence to facility policies and procedures by modelling professional behavior at all
- Reported any abnormal findings promptly to nursing staff, facilitating early intervention when n
- Demonstrated effective problem-solving abilities in addressing challenges encountered during routine care provision or emergency situations.
- Maintained a clean and safe environment for patients, staff, and visitors by adhering to infection control protocols.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Contributed to a positive work culture by supporting colleagues in their duties and offering assistance when needed.
- Facilitated communication between patients, families, and healthcare providers, helping to ensure understanding of care plans and expectations.
- Developed trusting relationships with patients through empathetic listening skills, promoting open dialogue about concerns or questions related to their healthcare experience.
- Helped to Prepare nutritious meals to meet individual dietary needs for clients.
- Maintained clean, safe, and well-organized patient environment.
Assistant Store Manager
7-eleven
11.2022 - 03.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activit
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Interacted well with customers to build connections and nurture relationships.
Certified Senior Sales Associate
7-eleven
04.2019 - 10.2022
- Contributed to a positive work environment by actively participating in team meetings and sharing constructive feedback with peers.
- Proactively addressed potential obstacles by analyzing trends in consumer behavior and adapting sales approach accordingly.
- Supported store operations by ensuring compliance with company policies, maintaining visual merchandising standards, and assisting with inventory control procedures.
- Organized successful in-store events that attracted potential clients, increased overall sales by consistently achieving and exceeding performance targets.
- Assisted in training new hires, sharing best practices for effective selling techniques and outstanding customer experience.
- Developed strong client relationships through excellent customer service and product knowledge.
- Enhanced customer satisfaction by providing personalized solutions tailored to individual needs and preferences.
- Implemented loyalty programs that increased repeat business from existing clientele while attracting new customers as well.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Education
Certificate - Health Care Assistant
Kwantlen Polytechnic University
NoneMasters - Business
Punjab Technical University
India 04.2016
Skills
- First Aid and CPR
- Emotional resilience
- Compassionate and patient oriented
- Relationship building
- Time management
- Problem-solving
- Multitasking and organization
- Team collaboration
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Goal setting
- Cultural awareness
- Emotional intelligence
- Supportive personality
- Clear communication
- Client satisfaction
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Health Care Support Worker
Fraser Health Authority
11.2024 - Current
Assistant Store Manager
7-eleven
11.2022 - 03.2023
Certified Senior Sales Associate
7-eleven
04.2019 - 10.2022
Certificate - Health Care Assistant
Kwantlen Polytechnic University
Masters - Business
Punjab Technical University
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