Simerjit Chahal
Mississauga,ON
Summary
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Interstate Long Haul Truck Driver
EAGLE FREIGHT SYSTEM
01.2024 - 05.2024
- Provided excellent customer service during pick-up and delivery appointments, fostering positive relationships between the company and clients.
- Strengthened company reputation by demonstrating professionalism in interactions with clients, law enforcement officials, weigh stations personnel, and other industry professionals encountered on the job.
- Contributed to a positive team atmosphere by assisting fellow drivers with route planning tips, technical advice, or sharing best practices for efficient driving.
Customer Service Representative
PANAGO
07.2023 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Interstate Long Haul Truck Driver
ISL
11.2022 - 06.2023
- Provided excellent customer service during pick-up and delivery appointments, fostering positive relationships between the company and clients.
- Strengthened company reputation by demonstrating professionalism in interactions with clients, law enforcement officials, weigh stations personnel, and other industry professionals encountered on the job.
- Contributed to a positive team atmosphere by assisting fellow drivers with route planning tips, technical advice, or sharing best practices for efficient driving.
- Enhanced delivery efficiency by planning and executing optimized routes for long haul trips.
ONLINE STORE OWNER
Self-employeed
07.2022 - 10.2022
- Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
3D VIRTUAL TOUR CREATOR (HOUSE TOURS FOR LISTINGS)
SELF EMPLOYED
04.2021 - 06.2021
- Gathered data on competitor offerings within the market, adjusting strategies accordingly to remain competitive in terms of quality and value provided by our services.
- Conducted thorough follow-up calls after each tour to gather feedback on guest satisfaction levels, using insights gained to make improvements when necessary.
- Provided exceptional customer service throughout each interaction, resulting in positive reviews and an increase in repeat business.
- Enhanced customer satisfaction by providing personalized tour recommendations based on individual preferences and interests.
Education
No Degree - OMVIC AUTOMOTIVE CERTIFICATION COURSE
GEORGIAN COLLEGE
Barrie, ONAssociate of Arts - General Studies
Kwantlen Polytechnic University
Surrey, BC12.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Patience
- Product Knowledge
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
WORKOUT EVERY DAY TO STAY FIT BOTH MENTALLY AND PHYSICALLY
ITS BEEN ALMOST 2 YEARS I HAVE BEEN WORKING OUT EVERYDAY.
THIS HELPS ME TO MAINTAIN POSITIVE MINDSET EVRY SINGLE DAY NO MATTER WHAT AND HELPS ME TO COMPLETE MY DAILY TASKS
EFFICIENTLY AND EFFECTIVELY.
Timeline
Interstate Long Haul Truck Driver
EAGLE FREIGHT SYSTEM
01.2024 - 05.2024
Customer Service Representative
PANAGO
07.2023 - 12.2023
Interstate Long Haul Truck Driver
ISL
11.2022 - 06.2023
ONLINE STORE OWNER
Self-employeed
07.2022 - 10.2022
3D VIRTUAL TOUR CREATOR (HOUSE TOURS FOR LISTINGS)
SELF EMPLOYED
04.2021 - 06.2021
No Degree - OMVIC AUTOMOTIVE CERTIFICATION COURSE
GEORGIAN COLLEGE
Associate of Arts - General Studies
Kwantlen Polytechnic University
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