Overview
Work History
Education
Skills
References
Timeline
Generic

SIMERJEET KAUR WIRRING

Edmonton

Overview

22
22
years of professional experience

Work History

Supervisor/Customer Service

Subway
01.2009
  • Performed all aspects of customer support, including answering telephones, coordinating special promotions, and providing details for products and services
  • Collaborate with managers on special events and promotions
  • Conducted yearly inventories, maintained salary cost budgets and assisted in creating weekly schedules
  • Train and manage new hires and seasonal associates
  • Prepare audit documents in preparation for inventory and sales goals
  • Handled and processed all incoming problems/requests/inquiries from customers and associates
  • Responsible for product preparation, merchandising, and maintenance of product quality within the department.

Customer Service

Booster Juice
06.2018 - Current
  • Provided fast-paced, polite customer service to a wide variety of people
  • Attended to customers to ensure their requests and needs were met
  • Prepared healthy drinks according to company standards and procedures
  • Selected food items from serving or storage areas and placed them in dishes, on serving trays, or in takeout bags
  • Communicated with customers regarding orders, comments, and complaints
  • Responsible for inventory supply, restocking, merchandising, packaging procedures, sanitation practices and efficient customer satisfaction.

Daycare Child Educator

Menisa Day Care Centre
03.2023 - 09.2023
  • Implemented innovative educational programs for children
  • Collaboratively worked with a team of educators
  • Ensured a safe and nurturing environment
  • Addressed children's individual learning needs
  • Ensured a safe and non-hazardous environment not only for children but co-workers as well
  • Developed unique educational strategies enhancing children's engagement.
  • Monitored and adapted safety protocols to ensure child welfare at all times.
  • Streamlined team collaboration, enhancing educational program delivery efficiency.
  • Introduced creative educational tools, fostering enhanced learning experiences.

Sales Associate

Matel Smiths Sterling
09.2018 - 09.2019
  • Ensure high levels of customer satisfaction through excellent sales service
  • Assess customer’s needs and provide assistance and information on product features
  • Maintain in-stock and presentable condition assigned areas
  • Actively seek out customers in store
  • Remain knowledgeable on products offered and discuss available options
  • Process POS (point of sale) purchases
  • Welcome customers to the store and answer their queries.

Customer Service/Cashier

Tim Hortons
01.2010 - 01.2012
  • Served food, beverages, and desserts to customers in the fast food counter of the restaurant
  • Brew coffee and tea and filled containers with requested beverages
  • Accepted payment for food, using the cash register and adding the machine to total check
  • Recognized for delivering quality service and products and for developing loyal customers, resulting in impressive sales
  • Communicated information clearly and accurately.

Assistant Manager

Quiznos
01.2006 - 01.2008
  • Managed Quiznos staff with efficiently providing supervision to 10 store employees
  • Accountable for the store opening, store close, ordering store inventory and supervising staff during deliveries
  • Accountable for fulfilling catering orders for clientele such as tray, baskets, custom requests and created new catering ideas which have since been implemented throughout the entire company
  • Recruited, instructed, scheduled, directed, professionally developed and evaluated store personnel
  • Supervised operation of the store to maximize profitability including managed all aspects of the store, staff scheduling and training
  • Managed the set-up of displays and merchandise and responsible for auditing inventory
  • Performed frequent checks to ensure consistent high quality of products and service
  • Investigated and resolved customer complaints concerning product quality and service
  • Enforced sanitary practices for product handling and general cleanliness of storage areas.

Supervisor

A & W
01.2002 - 01.2003
  • Worked in busy, customer-focused environment overseeing and supporting 10+ person staff in driving revenue for A & W store while ensuring superior customer service
  • Conducted a variety of administrative operations tasks, including: opening/closing store, cash reconciliation/management, and developing staff assignments according to operational expectations
  • Developed and implemented performance development and training initiatives which optimized staff performance and resulted in continuous surpassing of sales quotas
  • Requested and recorded customer order and computed bill
  • Made and served hot and cold beverages and desserts
  • Cooked and re-heated food items, such as French fries
  • Notified kitchen personnel of shortages and special ordered
  • Assisted customers with inquiries and provided all pertinent information.

Education

High School Diploma -

Skills

  • Customer Service and Relations
  • Employee Supervision
  • Administrative Support
  • Purchasing/Vendor Relationships
  • Sanitation/Safety Adherence
  • Stock Control and Ordering
  • Time and Workflow Management
  • Stock Taking
  • Recruitment and Training
  • Team Leadership and Motivation
  • Safety Awareness
  • Coaching and Motivating Staff
  • Microsoft Word
  • MS Excel
  • MS PowerPoint
  • Outlook

References

References available upon request.

Timeline

Daycare Child Educator

Menisa Day Care Centre
03.2023 - 09.2023

Sales Associate

Matel Smiths Sterling
09.2018 - 09.2019

Customer Service

Booster Juice
06.2018 - Current

Customer Service/Cashier

Tim Hortons
01.2010 - 01.2012

Supervisor/Customer Service

Subway
01.2009

Assistant Manager

Quiznos
01.2006 - 01.2008

Supervisor

A & W
01.2002 - 01.2003

High School Diploma -

Similar Profiles

CREATE PROFILE
SIMERJEET KAUR WIRRING