Simeon Joseph

• Analyzed customer feedback to improve products and services.
• Performed regular follow-ups with prospects to close deals in a timely manner.
• Developed and maintained relationships with key clients to ensure repeat business.
• Collaborated with marketing team to create promotional materials for products and services.
• Conducted market research to discover potential sales prospects. Identified cross-selling possibilities for additional products.
• Cultivated lasting relationships with customers and crucial charter business clients, resulting in sustained repeat business.
• Successfully handled negotiations, resolved product warranty claims, and addressed customer complaints.
• Assisted in product knowledge training for internal staff.
• Regularly reported product reviews, customer feedback, and sales activities to management, contributing to accurate sales planning and decision making.

I.T. Assistant at Budget Marine, Grenada.

• Installed and configured computer systems, providing hardware recommendations.
• Conducted regular computer system maintenance and organized server room.
• Managed the setup and maintenance of audiovisual equipment for optimal functionality during meetings and training sessions.
• Contributed to the setup of systems at the newly established Carriacou branch.
• Provided support to main IT staff at SXM branch, resolving hardware and software issues at Grenada branch.

• Attended training sessions regularly to stay current on new products or services.
• Answered incoming calls promptly and professionally within company standards.
• Followed up with customers via phone or email after iRobot purchase was made to ensure satisfaction.
• Assisted customers with inquiries regarding products and services through phone, email, and chat.
• Provided technical support over the phone when needed.
• Maintained a high level of customer satisfaction by providing accurate and helpful responses.
• Resolved customer complaints quickly and efficiently.
• Created reports detailing customer interactions for management review.
• Processed refunds, returns, exchanges, and order cancellations according to policy.
• Provided efficient resolutions for warranty claims and addressed customer concerns.

• Performed daily cycle counts of selected inventories to verify accuracy of system data versus actual quantities on hand.
• Maintained accurate inventory records and documents.
• Conducted regular physical counts of inventory and reconciled with computer generated reports.