Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

SIMAV SISO

Toronto,Canada

Summary

I am an eager, hardworking individual with leadership experience looking for a parking enforcment officer position that will use my communication skills, problem sensitivity, and reasoning skills to serve the community better.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Customer Service Manager

Real Canadian Superstore
Toronto, Canada
02.2022 - Current
  • Demonstrated ability to remain calm under pressure while dealing with difficult situations involving customers
  • Managed the daily schedule of customer service representatives, ensuring adequate coverage at all times
  • Created weekly schedules based on predicted staffing needs, budgets and employee requests
  • Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
  • Managed customer service staff by communicating expectations and monitoring and analyzing results

Cash Office Supervisor

Loblaw
Toronto, Canada
05.2020 - 02.2022
  • Reported any suspicious activity related to financial transactions to management immediately
  • Utilized strong problem-solving abilities to resolve discrepancies between register totals and actual funds received
  • Assisted with payroll processing, including calculating hours worked, overtime pay, deductions
  • Managed a team of up to 10 cash office employees throughout the day ensuring productivity standards were met
  • Maintained strict confidentiality of sensitive financial information at all times

Supervisor

Real Canadian Superstore
Toronto, Canada
03.2019 - 02.2022
  • Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
  • Delegated tasks to team members according to individual strengths
  • Ensured that safety protocols were followed at all times by all staff members
  • Inspected work environment for health and safety hazards and reported findings to manager
  • Assisted managers with employee recruitment and interviews

Education

Health Studies in Health Management -

York University
04.2026

Skills

  • Conflict Resolution
  • Computer Skills
  • Communication
  • Detail Oriented
  • Adaptability
  • Critical Thinking
  • Decision Making

Certification

  • First Aid
  • CPR
  • WHMIS
  • OACP

Languages

English
Full Professional
Kurdish
Native/ Bilingual
Arabic
Full Professional

References

References available upon request.

Timeline

Assistant Customer Service Manager

Real Canadian Superstore
02.2022 - Current

Cash Office Supervisor

Loblaw
05.2020 - 02.2022

Supervisor

Real Canadian Superstore
03.2019 - 02.2022

Health Studies in Health Management -

York University

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SIMAV SISO