Simarpreet Kaur
London,Ontario
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
7
7
years of professional experience
Work History
Retail Store Manager
Pilot Flying J Travel Center
London, ON
05.2023 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Restaurant Manager
Thaifoon Restaurant
London, ON
06.2019 - 05.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Customer Service Representative
Punjabi Rasoi
London, ON
09.2017 - 06.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Advanced Diploma - Payrolls And Bookkeeping
Fanshawe College of Applied Arts And Technology
London, ON04.2020
Skills
- Customer Service
- Strong multi-tasking
- Problem-Solving
- Retail Operations
Languages
English
Professional Working
English
Elementary
Timeline
Retail Store Manager
Pilot Flying J Travel Center
05.2023 - Current
Restaurant Manager
Thaifoon Restaurant
06.2019 - 05.2023
Customer Service Representative
Punjabi Rasoi
09.2017 - 06.2019
Advanced Diploma - Payrolls And Bookkeeping
Fanshawe College of Applied Arts And Technology