Simarpreet Kaur
Oshawa,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Vodafone
04.2023 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Experience Associate
State Bank Of India, SBI
09.2022 - 03.2023
- Asked customers questions to determine, verify and solve common problems.
- Looked for additional ways to expand products to customers by upselling new products and services.
- Drafted written correspondence and sent electronic information to customers regarding billing information and current promotions.
- Suggested operational improvements to enhance quality, improve production times and reduce costs.
- Processed financial transactions like deposits, withdrawals and bill payments
Education
Bachelor of Arts - Sociology
Trent University
Oshawa, ON09.2027
High School Diploma -
New Era Public School
New Delhi , India 07.2022
Skills
- Scheduling
- Consultative Sales
- Data Entry
- Appointment Scheduling
- Paperwork Processing
- Call Management
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Vodafone
04.2023 - 07.2023
Customer Experience Associate
State Bank Of India, SBI
09.2022 - 03.2023
Bachelor of Arts - Sociology
Trent University
High School Diploma -
New Era Public School
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