Simarneet Kaur
Scarborough,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Spearhead strategic marketing campaigns by developing custom events and engaging digital content. Effectively handle all support needs with skill and accuracy by tracking milestones and promoting cross-functional collaboration. Demonstrated history of successfully planning and executing multi-channel approaches to market diverse brands.
Overview
2
2
years of professional experience
Work History
Barista
Whole Food Market
11.2023 - 02.2024
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Grocery Store Cashier
Whole Food Market
05.2023 - 10.2023
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Assisted store management in maintaining a clean and organized shopping environment for optimal customer experience.
- Streamlined checkout process by accurately scanning items and applying appropriate discounts or promotions.
- Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
Cashier/Barista
Tim Horton's
01.2023 - 04.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Marketing Executive
SALENTENCY CONSULTING PRIVATE LIMITED
09.2021 - 11.2022
- Increased brand awareness by developing and implementing innovative marketing campaigns.
- Boosted lead generation with targeted email marketing strategies and social media advertising.
- Enhanced customer engagement through the creation of compelling content for website, blog, and social media platforms.
- Improved search engine rankings by implementing effective SEO techniques and optimizing website content.
- Implemented robust analytics tools to monitor campaign performance and make data-driven decisions on future initiatives.
Education
Post-Degree Certificate - Business Management
Georgian ILAC
Toronto, ON04.2024
Post-Degree Certificate - Marketing Management
Georgian ILAC
Toronto, ON08.2023
Bachelor in Commerce - Accounting And Finance
IEC University
Noida, Delhi08.2021
Skills
- Marketing and Sales
- POS Systems
- Suggestive selling
- Media Relations
- E-Mail and Direct Mail Marketing Campaigns
- Competitive Analysis
- Billing Coordination
- Payment Processing
- Customer Service
Timeline
Barista
Whole Food Market
11.2023 - 02.2024
Grocery Store Cashier
Whole Food Market
05.2023 - 10.2023
Cashier/Barista
Tim Horton's
01.2023 - 04.2023
Marketing Executive
SALENTENCY CONSULTING PRIVATE LIMITED
09.2021 - 11.2022
Post-Degree Certificate - Business Management
Georgian ILAC
Post-Degree Certificate - Marketing Management
Georgian ILAC
Bachelor in Commerce - Accounting And Finance
IEC University
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