Simarjot Singh Kohli
Ottawa
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Homewood Suites by Hilton
03.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Protective Security Officer
Canadian Corps of Commissioners
12.2020 - 02.2023
- Demonstrated excellent conflict resolution skills when dealing with disputes or confrontations among staff members or visitors.
- Ensured proper functioning of all security equipment by performing routine maintenance checks regularly.
- Provided exceptional customer service to employees and guests, addressing concerns promptly and professionally.
- Enhanced facility security by conducting thorough access control checks and monitoring CCTV systems.
- Coordinated and managed vendor relationships to meet service level agreements.
Front Counter Cashier
Urban Indian Cafe
03.2019 - 11.2020
- Maintained strong customer relationships through friendly interactions and attentive service.
- Managed high volumes of transactions during busy periods, maintaining accuracy and efficiency under pressure.
- Addressed customer inquiries and concerns promptly, ensuring a positive shopping experience.
- Maintained up-to-date knowledge of store promotions and policies, enabling prompt assistance with customer inquiries about discounts or deals available on items sold at the establishment.
- Resolved customer complaints professionally, leading to higher overall customer retention rates.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Diploma - Business Accountancy
Algonquin College
Ottawa, ON05.2020
Skills
- Customer service
- Teamwork and Collaboration
- Problem-solving skills
- Cash handling
- Credit and cash payments
- Administrative skills
- Microsoft office
- POS systems
- Sales expertise
- Bookkeeping
- Marketing
Timeline
Front Desk Agent
Homewood Suites by Hilton
03.2023 - Current
Protective Security Officer
Canadian Corps of Commissioners
12.2020 - 02.2023
Front Counter Cashier
Urban Indian Cafe
03.2019 - 11.2020
Diploma - Business Accountancy
Algonquin College
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