Simarjot Dhanoa
Inglewood,ON
Summary
Dynamic customer service professional with a proven track record at Image Optical, excelling in relationship building and problem-solving. Adapt at collaborating with teams to enhance store performance while managing time effectively. Skilled in cash handling and creating welcoming environments, ensuring customer satisfaction and repeat business.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Image Optical
Brampton, ON
10.2024 - 04.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Helping customers pick frames, taking measurements, getting orders ready for dispensing, answering phone calls, adjusting frames.
Customer Service
Sleek Staging Inc.
Caledon, ON
07.2019 - 03.2021
- Staging homes for clients to make them look presentable and ready for sale.
- Organizing and choosing furniture according to house size and color theme of the house.
- Advising clients to declutter and clean the property.
- Customer interactions and interactions with realtors.
- Providing best service so house is staged in timely manner and is ready for photographer.
- Working in team, organization, planning.
- Commitment to complete job professionally and on time.
Customer Service Cashier
Burrito Boys
Vaughan, ON
05.2019 - 05.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
Education
GED - Optician
STENBERG College
Vancouver, BC05.2024
High School Diploma - Science
Chinguacousy Secondary School
Brampton, ON06.2001
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
Languages
English
Professional Working
Punjabi
Full Professional
Hindi
Professional Working
Certification
Standard first aid & CPR/ARD LEVEL C, WHMIS TRAINING
Additional Information
Completed student placement at Orangeville Opticians for eyeglasses and Nobleton Optometry for contact lenses. Applied my knowledge from learning to helping customers pick frames, using manual and digital lensometer, getting orders ready ready for dispensing, teaching insertion and removal of contact lens, helping customer pick frames.
Timeline
Sales Associate
Image Optical
10.2024 - 04.2025
Customer Service
Sleek Staging Inc.
07.2019 - 03.2021
Customer Service Cashier
Burrito Boys
05.2019 - 05.2020
GED - Optician
STENBERG College
High School Diploma - Science
Chinguacousy Secondary School