Simarjeet Kaur
Delta,BC
Summary
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
Overview
6
6
years of professional experience
Work History
Shift Manager
Laundry Valet
01.2019 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Customer Service Associate
Tim Hortons
07.2023 - 09.2024
- Drive thru and Front counter
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled billing and payment issues by following guidelines and resolving disputes.
Drive Thru, front counter, kitchen
A&W
03.2024 - 06.2024
- Drive Thru, front counter, kitchen.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
Front Counter Cashier
Tandoori Flame
04.2022 - 11.2022
- Taking orders for take Away.
- Enhanced front counter operations by maintaining a clean, organized, and welcoming environment.
- Maintained strong customer relationships through friendly interactions and attentive service.
- Managed high volumes of transactions during busy periods, maintaining accuracy and efficiency under pressure.
Warehouse Associate
Lululemon
06.2020 - 04.2021
- Managed inventory within the warehouse by keeping boxes at correct place to proper utilize the space.
- Created a new system to maintain the data by using sales report and anticipating demand which resulted in inventory management.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Education
Operations Management- Materials Management
BCIT College
Vancouver, BC06.2021
Health Care Assistant
Western Community College
Surrey, BC12-2025
Desktop Publishing
02.2018
Diploma - computer application
06.2017
Secondary Education - Mathematics, Chemistry, Computer Science
Punjab Board
03.2016
Skills
- Proficient in operating Microsoft office, Excel, Power Point and Outlook
- Decision-making
- Cash handling
- Handling customer complaints
- Having experience of leading team and finishing projects before deadline
- Verbal and written communication
- Customer service focus
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Drive Thru, front counter, kitchen
A&W
03.2024 - 06.2024
Customer Service Associate
Tim Hortons
07.2023 - 09.2024
Front Counter Cashier
Tandoori Flame
04.2022 - 11.2022
Warehouse Associate
Lululemon
06.2020 - 04.2021
Shift Manager
Laundry Valet
01.2019 - Current
Desktop Publishing
Diploma - computer application
Secondary Education - Mathematics, Chemistry, Computer Science
Punjab Board
Operations Management- Materials Management
BCIT College
Health Care Assistant
Western Community College
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