Veerpal Bhullar

• Company Overview: https://www.uhn.ca/OurHospitals/TGH
• Supervised 15-20 staff members during shift
• Manage the delivery of housekeeping and transportation services, including patient transportation staff, linen, waste, mail, and housekeeping across the organization.
• Ensure that work is assigned and tasks are prioritized effectively
• Perform administrative responsibilities to ensure the efficient and effective operation of these services
• Maintain quality standards by conducting audits and providing feedback to staff
• Support and foster a collaborative working environment while using innovative ideas to provide leadership in implementing changes and improving service quality within the framework of the UHN Quality Program
• Undertake planning and project responsibilities
• Supervise and develop human resources by assigning appropriate duties and responsibilities
• Carry out cross-functional duties as assigned or requested
• Work in compliance with the Occupational Health and Safety Act, its regulations, and Infection Prevention and Control standards
• Evaluated employee performance regularly, providing constructive feedback and coaching as needed.
• Improved team efficiency by streamlining support processes and implementing new procedures.
• Reduced response time for customer inquiries by prioritizing tasks and delegating responsibilities effectively.
• Created an open feedback loop with both internal colleagues and external customers to continuously improve processes based on their input.
• Promoted a culture of continuous learning through regular workshops, seminars, and ongoing education opportunities.

Company Overview: https://www.westpark.org/LongTermCareCentre.aspx

* Supervised and directed the daily work of the team of 15 environmental teams including housekeeping, laundry and maintenance staff.

• Implement and conduct training sessions, coordinating an annual training calendar for all housekeeping, laundry, and maintenance staff at the site
• Review job routines, programs, and systems for housekeeping and laundry to ensure continuous quality improvement
• Actively participate in the Health and Safety Committee
• Ensure all staff members are adequately trained in and adhere to infection control programs
• Complete accident investigation forms for housekeeping, laundry, and maintenance staff
• Recommend equipment and supplies necessary for housekeeping and laundry operations
• Perform hands-on daily maintenance, which includes physical building maintenance, floor care/cleaning, and some snow removal during winter
• Prepare operating budgets for inventories of laundry, housekeeping, and maintenance supplies and equipment, and select and requisition new or replacement items
• Ensure that all Fire and Life Safety Inspections are completed, and oversee the scheduling, completion, and follow-up of all fire drills
• Conduct weekly generator tests without disrupting the building's regular operations
• Interact with other community agencies, including the Fire Department, Emergency Planning Committees, and Public Health, and participate in other peer group meetings
• Comply with all regulations set forth by the Ministry of Health's Long-Term Care Facilities Program Manual, the Occupational Health and Safety Act, the Fire Code, and the Ministry of Labour Technical Safety Standards

• Company Overview: https://www.agecare.ca/communities/brant/
• Https://www.agecare.ca/communities/brant/
• Supervised and directed the daily work of the team of 15 staff.
• Facilitated ongoing communication between departments regarding environmental initiatives, promoting collaboration towards shared goals.
• Coordinated emergency response plans for potential environmental incidents, ensuring prompt action taken when necessary to minimize damage or risk exposure.
• Conducted thorough facility audits, identifying potential environmental risks and recommending cost-effective solutions for mitigation.
• Evaluated existing policies and procedures related to sustainability efforts, recommending updates where necessary for continuous improvement.
• Developed training programs for staff on proper handling of hazardous materials, resulting in reduced incidents and improved safety measures.
• Developed comprehensive waste minimization plans that included reducing, reusing, and recycling options, which ultimately decreased overall waste generated by the facility.
• Conducted regular site inspections to ensure compliance with environmental regulations and best practices for waste reduction and pollution prevention.
• Implemented energy-efficient lighting systems throughout the facility, reducing overall energy costs while maintaining optimal working conditions for employees.
• Collaborated with cross-functional teams to integrate environmental considerations into daily operations and long-term planning efforts.

• Company Overview: https://www.extendicarebayview.com/
• Https://www.extendicarebayview.com/
• Conducted regular performance evaluations for team members, identifying areas for improvement and providing constructive feedback.
• Established clear performance metrics and expectations for the support team, driving accountability and results-oriented focus.
• Optimized workforce scheduling to ensure adequate coverage during peak hours while minimizing costs related to overtime pay or employee burnout.
• Developed comprehensive documentation to assist in troubleshooting efforts, reducing time spent on issue resolution.
• Developed and maintained strong relationships with key clients, ensuring continued business growth.
• Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
• Prepared employee schedules for maximum coverage during key hours.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.