Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Simarjeet Bhatia

Halifax,NS

Summary

Adept at technical troubleshooting and offering superior remote support, I enhanced customer satisfaction significantly at Concentrix by resolving complex software and hardware issues. My expertise in system configuration, combined with a talent for managing customer interactions with professionalism, has consistently turned challenges into positive outcomes.

Overview

2
2
years of professional experience

Work History

Technical Support Representative

Concentrix
11.2024 - Current
  • Managed high levels of call flow and responded to technical support needs.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Implemented feedback from customers to improve overall quality of support services provided by the team.
  • Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Reduced call handling time, implementing efficient diagnostic protocols.

Technical Support Representative

IOS Call Centre
05.2023 - 05.2024
  • Managed high levels of call flow and responded to technical support needs.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Implemented feedback from customers to improve overall quality of support services provided by the team.

Uber Partner

Uber
01.2023 - 04.2023
  • Planned routes based on knowledge of local areas, GPS information, and customer preferences.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Built rapport with passengers through friendly conversation and attentive listening.

Education

Diploma In Computer Programming - Computer Programming

Lambton College of Applied Arts And Technology
Toronto, ON
08.2022

Skills

  • Technical Troubleshooting
  • Technical Support
  • Product Troubleshooting
  • Remote Support
  • Microsoft Outlook
  • Technical issues analysis
  • Desktop support
  • Hardware diagnostics
  • System Configuration

Languages

English
Full Professional

Timeline

Technical Support Representative

Concentrix
11.2024 - Current

Technical Support Representative

IOS Call Centre
05.2023 - 05.2024

Uber Partner

Uber
01.2023 - 04.2023

Diploma In Computer Programming - Computer Programming

Lambton College of Applied Arts And Technology

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Simarjeet Bhatia