Simardeep Kaur
Elmsdale
Summary
Highly organized and detail-oriented professional with a strong background in administrative support and data management. Seeking to leverage excellent organizational skills, customer service experience, and a commitment to accuracy in a healthcare environment as a Hospital Clerk. Dedicated to contributing to efficient hospital operations and providing outstanding support to medical staff and patients
Overview
4
4
years of professional experience
Work History
Customer Service Representative
The Sydney Call Centre
11.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Representative
The Sydney Call Centre
08.2024 - 11.2024
- Conducted market research to identify new opportunities for product offerings.
- Increased customer engagement by implementing personalized follow-up strategies.
- Developed strong client relationships for long-term loyalty and repeat business.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
Customer Service Representative
Uhaul Moving And Storage
09.2023 - 12.2023
- Interact with guest in friendly, fast courteous, and efficient manner
- Attention to details in order to promote positive customer interactions
- Hear and sense customer needs and keep your team informed
- Take pride in every aspect of your work and perform it with energy and enthusiasm
- Be a strong team player, with a commitment to continuous learning who provides high quality service
- Helped large volume of customer every day with positive attitude and focus on customer satisfaction.
Field Administrator
Switch Health
03.2021 - 05.2022
- Assisted customers in resolving issues and inquiries, ensuring high levels of customer satisfaction
- Documented control and filing on the drive
- Recognized for excellent communication skills and ability to resolve customer complaints effectively
Education
Bachelor of Science - Computer Networking And Security
Attestation of College Studies
Montreal, QC05-2021
Skills
- Customer service
- Active listening
- Data entry
- Customer relations
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
Languages
Punjabi
Native or Bilingual
Hindi
Limited Working
English
Full Professional
Timeline
Customer Service Representative
The Sydney Call Centre
11.2024 - Current
Sales Representative
The Sydney Call Centre
08.2024 - 11.2024
Customer Service Representative
Uhaul Moving And Storage
09.2023 - 12.2023
Field Administrator
Switch Health
03.2021 - 05.2022
Bachelor of Science - Computer Networking And Security
Attestation of College Studies
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