Summary
Overview
Work History
Education
Skills
Languages
Advanced Skills
Timeline
Generic

Simardeep Kaur

Moncton,NB

Summary

I have undertaken and completed intensive and comprehensive studies in Computer Network and Security and two years of technical experience to acquire the necessary knowledge required for this field. My focus, as an aspiring professional is to stay passionate about given task. I am highly motivated and a self-starter due to which I'm eager to grow in the industry and make a positive impact on the organization. I enjoy gathering, organizing, and analyzing information and contributing to project strategies.

Overview

7
7
years of professional experience

Work History

Customer Care Representative

Uhaul Moving and Storage
06.2022 - 12.2023
  • Interact with guests in a friendly, fast, courteous, and efficient manner
  • Attention to detail in order to promote positive customer interactions
  • Hear and sense customer needs and keep your team informed
  • Take pride in every aspect of your work and perform it with energy and enthusiasm
  • Be a strong team player, with a commitment to continuous learning who provides high quality service.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Administrator

Switch Health at Toronto Pearson Airport (YYZ)
06.2021 - 05.2022
  • Answer questions about their test kits
  • Track and manage inventory
  • Understand the role as brand ambassador and provides positive brand experiences to all customers
  • Follow Switch Health Procedures, industry regulations and Switch Health Code of Conduct and Ethics
  • Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
  • Connect personally with customers to advise them appropriately and clearly on solutions and processes
  • Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.

Customer Care Representative

Airtel Telecom
06.2017 - 04.2019
  • Greet customers warmly and ascertain problem or reason for calling
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Contribute to team effort by accomplishing related results as needed
  • Identify and assess customers' needs to achieve satisfaction
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
  • Go the extra mile to engage customer.

Education

Computer Network and Security -

Attestation of college studies
Montreal, QC

Bachelor of Computer Science -

Punjabi University
Patiala, Punjab

Skills

Technical Skills:-

  • Operating System: Windows Server, Linux {CentOs & Ubuntu}
  • Networking: TCP/IP, VLAN, OSPF, LAN, WLAN, EIGRP, WAN, ARP, RIP
  • Support: End user devices (Level 1 & 2), Troubleshooting, Maintenance and Upgradation

Advanced Skills:-

  • Customer Service Skills
  • Documentation Skills
  • Attention to Detail
  • Resolving Conflict
  • Problem Solving
  • Adaptability
  • Organizational Skills
  • Ability to Work Under Pressure

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Advanced Skills

  • Customer Service Skills
  • Documentation Skills
  • Resolving Conflict
  • Attention to Detail
  • Problem Solving
  • Adaptability
  • Organizational Skills
  • Ability to Work Under Pressure

Timeline

Customer Care Representative

Uhaul Moving and Storage
06.2022 - 12.2023

Administrator

Switch Health at Toronto Pearson Airport (YYZ)
06.2021 - 05.2022

Customer Care Representative

Airtel Telecom
06.2017 - 04.2019

Computer Network and Security -

Attestation of college studies

Bachelor of Computer Science -

Punjabi University

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Simardeep Kaur