Simar Dhaliwal
Vancouver,BC
Summary
With over five years in IT, I specialize in business analysis, system implementation, and optimization, emphasizing automation and user training. With a robust skill set in troubleshooting, technical support, and software deployment, alongside proficiency in web development, my goal is to streamline processes and enhance operational efficiency.
Overview
5
5
years of professional experience
Work History
Applications Specialist
UBC Faculty of Dentistry
03.2022 - Current
- Spearheaded technical support for enterprise applications, establishing myself as go-to expert for user support across organization
- Conducted system maintenance and updates to ensure high security and operational efficiency, safeguarding data integrity
- Designed and delivered comprehensive training sessions, increasing user proficiency in system management by 30% and streamlining organizational process efficiency
- Managed integration of new modules and directed system acceptance testing (SAT) and user acceptance testing (UAT), ensuring 100% adherence to operational standards and fulfilling specific user requirements
- Utilized PowerShell scripting to automate key tasks, cutting manual effort by 40% and significantly boosting system efficiency
- Developed comprehensive Crystal Reports from application data, providing critical insights to steer informed decision-making and drive operational improvements.
Digital Operations Support Specialist
SAP
08.2021 - 02.2022
- Delivered backend technical support, enhancing digital purchase experience and contributing to 20% increase in customer satisfaction across SAP platform.
- Created analytical reports for commercial operations team, improving ticket tracking and progress monitoring.
Web Assistant
UBC Faculty of Health
09.2020 - 04.2021
- Led enhancement, testing, and maintenance of UBC Health's websites, implementing HTML and CSS improvements that boosted functionality and user engagement by 25%.
- Played key role in software testing and deployment, contributing to seamless integration of new tools and content organization.
IT Automation Analyst
TechyCheck
09.2019 - 08.2020
- Streamlined TechyCheck's IT support by automating system maintenance, leading to enhanced efficiency and reduced manual intervention
- Improved organizational security and stakeholder satisfaction by managing IT compliance and vendor negotiations, ensuring resource optimization and cybersecurity standards adherence.
IT Support Specialist
UBC Faculty of Psychiatry
05.2019 - 08.2019
- Administered Active Directory, Exchange, DNS, and Windows Servers
- Assisted with various ad-hoc IT projects, including researching new systems, scripting in various languages, managing antimalware systems and backup servers, and preparing new client computers
- Surveyed stakeholders and collaborated with Computer and Communications System Manager to prepare and implement website redesigns.
Education
Bachelor of Science, Combined Major in Computer Science, Mathematics & Physics -
University of British Columbia
Vancouver, BC04.2021
Skills
- Technical Support & Troubleshooting
- Systems Administration
- Software Deployment & Management
- Project Coordination
- Data Analysis & Reporting
- Digital Asset Creation
- Scripting & Automation
- Web Development & CMS
- Training & Documentation
- Stakeholder Engagement
- Reporting & Analytics
Timeline
Applications Specialist
UBC Faculty of Dentistry
03.2022 - Current
Digital Operations Support Specialist
SAP
08.2021 - 02.2022
Web Assistant
UBC Faculty of Health
09.2020 - 04.2021
IT Automation Analyst
TechyCheck
09.2019 - 08.2020
IT Support Specialist
UBC Faculty of Psychiatry
05.2019 - 08.2019
Bachelor of Science, Combined Major in Computer Science, Mathematics & Physics -
University of British Columbia
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