Simar S Rana

• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
• Developed business pipeline using cold and warm techniques.
• Expanded business through effective network development, identifying new and prospective clients.
• Brought in new accounts through successful networking strategies and promotional approaches.
• Makes 100 outgoing cold calls everyday to book sales appointments for account executives
• Consistently exceeded monthly sales quotas, attaining 127% of the company-established annual goal.
• Maintained updated records in Salesforce meet requirements of sales team and GDPR regulations.
• Communicated with leadership teams by spearheading regular meetings to discuss objectives.

● Service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills.

● Approve the referral of unresolved customer grievances to designated departments for further investigation.

● Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

● Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
●Solicit sale of new or additional services or products.

• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Persistently reached out to customers with extremely past due accounts to recover lost revenue.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.

• Successfully marketing company products by closing 30% of qualified leads during employment while simultaneously helping manager sales meetings , keeping meeting minutes
• Conducted on-site product demonstrations to highlight features, answer customer questions follow by redirect concerns toward positive aspects
• Boosted brand awareness, implemented promotional campaigns and employed sales tactics for Canadian Tire credit cards
• Coordinated trade shows and created marketing collateral to reach greater potential customers
• Monitored weekly sales to write reports for senior leadership and streamline operational processes
• Achieved sales goals of signing up 45 applications in a week and service targets by leveraging interpersonal communication skills along with product knowledge to cultivate and secure new customer relationships