Simanpreet Kaur
Summary
Reliable and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Professional
Securiguard
07.2024 - Current
- Working as a security officer in the Alberta Supports and service canada office
- Controlling the crowd and making the queue if there is lineup
- Provides customer service by greeting the visitors
- Making daily reports and doing regular patrols.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Recorded incident reports with detailed accounts of occurrences.
Esso (Cashier)
Lac la biche
02.2024 - 06.2024
- Computing Lotto
- Dusting and cleaning the Aisles
- Filling coffee and changing the coffee
- Sanitizing front counters
- Greeting customers and good hands on the till
- Sweeping and mopping the store
- Making the donuts and muffins, subs and the sandwiches.
OFA 2 Officer
Garda world
01.2023 - 02.2024
- Assisted as acting assistant supervisor for about 3 months, learn about scheduling from site supervisor and many other skills like operating G-sked
- Increased employee satisfaction with constructive performance evaluations and targeted feedback
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Concierge
Bentall 5
06.2022 - 02.2024
- Responding to contractors and tenant inquiries and complaints via emails, phone calls, intercoms, and radio calls (Front desk)
- Demonstrated solid attention to detail when processing guest charges accurately during each transaction
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Education
Associate of Arts - Arts And Sciences
Canadian College
Surrey, BCSecondary Education - Medical Stream
The Oxford School of Education
Punjab, IndiaSkills
- Active Learning
- Complaint Handling
- Team Cooperation
- Goal-Driven
- Friendly and Helpful
- Customer Needs Assessment
Certification
- Licensed Security Guard
- Certified Occupational First Aid Level 2
- WHMIS
Languages
Punjabi
Native or Bilingual
english
Full Professional
Availability
- Full-time position
- Weekends
- Statutory holidays
References
- Parth Patel, Site security Manager, Bentall-5, Securiguard Services Ltd., 604-353-4820
- Darren MCafee, Operations manager, Alberta Supports, 780-916-7162
Timeline
Security Professional
Securiguard
07.2024 - Current
Esso (Cashier)
Lac la biche
02.2024 - 06.2024
OFA 2 Officer
Garda world
01.2023 - 02.2024
Concierge
Bentall 5
06.2022 - 02.2024
Associate of Arts - Arts And Sciences
Canadian College
Secondary Education - Medical Stream
The Oxford School of Education
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