Sima Taheri
Aurora,ON
Summary
Dynamic professional with extensive experience in customer service and employee training at Healthy Planet. Proven ability to enhance client satisfaction through effective communication and attention to detail. Skilled in point of sale systems and team collaboration, consistently achieving high levels of customer engagement and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Head Cashier
Healthy Planet
Aurora, ON
04.2023 - Current
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Assisted other departments when needed by providing additional support during busy periods.
- Participating in any store-related training, including natural supplements training.
Office Assistant
Masoud Chavoshi Law Office
Toronto, Ontario
02.2020 - 02.2022
- Copied, sorted and filed records of office activities and business transactions.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Developed organizational filing systems for confidential customer records and reports.
- Answered telephones, directed calls, and took messages.
- Processed and prepared business or government forms and expense reports.
- Maintained and updated filing, inventory and database systems, manually or using computer.
Office Administrator
Ghaem Training, Research and Therapeutic Center
Mashhad, Razavi Kjorasan
07.2016 - 07.2018
- Developed strong relationships with clients through excellent customer service skills.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Organized meetings, conferences, travel arrangements and other events as required.
- Greeted visitors warmly upon arrival at the office premises.
- Filtered emails based on importance and escalated issues to leadership.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Provide a warm and friendly space for patients, and make a strong relationship with them to make them feel safe and understood.
Associate Psychologist
Aram Psychology Center
Mashhad, Razavi Khorasan
10.2016 - 04.2018
- Attended workshops and seminars related to psychology topics or techniques.
- Participated in staff meetings to discuss clinical cases and develop best practices for patient care.
- Assisted in the development of intervention strategies for clients.
- Conducted psychological assessments and evaluations of clients.
- Maintained detailed records of client information according to ethical standards.
- Counseled clients on topics such as stress management, life transitions, anger management, grief counseling.
- Implementing individual courses of treatment for each patient by evaluating goals, mental health and practical conditions.
Education
Master of Arts - Clinical Psychology
Islamic Azad University
09-2013
Bachelor of Arts - Psychology
Payam Noor University
Iran07-2012
Skills
- Customer service
- Employee training
- Point of sale systems
- Communication skills
- Attention to detail
- Team collaboration
- Organizational skills
- Client counseling
Certification
- WES Certified Evaluation
Timeline
Head Cashier
Healthy Planet
04.2023 - Current
Office Assistant
Masoud Chavoshi Law Office
02.2020 - 02.2022
Associate Psychologist
Aram Psychology Center
10.2016 - 04.2018
Office Administrator
Ghaem Training, Research and Therapeutic Center
07.2016 - 07.2018
Master of Arts - Clinical Psychology
Islamic Azad University
Bachelor of Arts - Psychology
Payam Noor University