SIMRAT SINGH

Hired and managed trades across HVAC, construction, home renovations, and specialty projects, working with clients that ranged from builders and developers to designers and homeowners. Oversaw sales, contracts, and vendor relations while negotiating with suppliers to secure quality materials at competitive rates. Introduced practical sales systems and developed ideas for a B2B CRM that improved client tracking, follow-up, and retention. Consulted on social media marketing campaigns, executed website updates, and advised on brand positioning to expand market presence. Balanced multiple projects simultaneously by removing bottlenecks, adjusting schedules, and keeping cross-functional teams aligned. Ensured compliance with TSSA and industry standards while fostering strong partnerships built on trust, clear communication, and consistent delivery beyond expectations.

• Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
• Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.

I advise clients on color schemes, finishes, and materials, tailoring every choice to space, lighting, and mood to create visually striking and functional interiors and exteriors. By analyzing design trends and demographic insights, I deliver solutions aligned with client goals and brand identity, while building strong, lasting relationships through personalized consultations. I also contribute to in-house design projects and marketing initiatives, enhancing overall client experience and brand engagement.

I provide strategic guidance to startups and established businesses, specializing in high-ticket sales, marketing, operations, and organizational growth. I train sales teams in objection handling and conversions, implement CRM systems (HubSpot, Zoho), and optimize post-sale delivery for improved client retention. Leveraging market research, competitor analysis, and operational insights, I develop tailored business strategies, streamline processes, and generate innovative ideas to increase revenue, attract new clients, and expand brand visibility through social media marketing and video/photo content creation.

Through public speaking, coaching, and workshops, I mentor teams and clients in leadership, project management, and mindset mastery, fostering professional development, high performance, and measurable business results. I also advise on branding, funnels, lead generation, and change management, delivering customized solutions that enhance client satisfaction and organizational success.

• Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.

Experienced retail leader with a track record of managing store operations and leading departmental teams to achieve sales targets, improve customer satisfaction, and optimize workflow efficiency. Skilled in inventory management, staff training and development, visual merchandising, and implementing operational processes that drive performance. Adept at fostering a positive team culture, coaching employees to exceed goals, and developing strategies to increase revenue and attract new customers. Experienced in analyzing sales data, monitoring KPIs, and making strategic decisions to enhance overall store performance.

• Played a critical role in talent acquisition, interviewing, selecting, and onboarding new employees to build a strong, diverse team of professionals.

Closed high-ticket sales through in-home demonstrations, generating leads via events, outreach, and referrals while ensuring smooth delivery and post-sale service. Provided technical guidance on water quality, implementing advanced treatment techniques, optimizing filtration processes, and tailoring solutions to meet client needs. Collected and analyzed samples of water, soil, and gases, optimizing chemical usage to conserve resources and maintain high-quality output.

Delivered top-tier sales while building lasting client relationships through consultative service and personalized recommendations. Consistently achieved monthly sales targets by leveraging deep product knowledge, effective sales strategies, and engaging customer interactions. Enhanced customer satisfaction by addressing concerns promptly, creating a welcoming environment, and offering tailored solutions. Supported store promotions, merchandising, and team collaboration to optimize overall performance, while efficiently handling transactions and assisting clients with product selection across multiple locations.

Led engaging guest experiences, tours, and hospitality services while managing front desk operations, check-ins, reservations, and events. Provided personalized recommendations on local attractions, dining, and activities, enhancing stays and fostering cultural exchange. Streamlined processes to improve efficiency, handled payments accurately, and resolved guest concerns tactfully to ensure exceptional satisfaction. Trained and mentored team members in customer service best practices, collaborated with housekeeping and maintenance teams, and coordinated events to deliver memorable experiences. Built strong community engagement and maintained a welcoming environment, consistently earning positive guest feedback and repeat visits.