Sim Sidhu
Toronto,ON
Summary
Customer-focused professional with a proven track record of delivering high-quality support in fast-paced environments. Experienced in managing high volumes of client interactions across multiple channels, resolving complex issues with empathy and efficiency, and building long-term customer relationships.
Overview
12
12
years of professional experience
Work History
Client Advisor
Gucci
11.2023 - Current
- Generated $1.2M in revenue by identifying client needs, offering tailored solutions, and building long-term relationships.
- Increased client retention and engagement through proactive outreach and follow-ups, exceeding company targets.
- Leveraged data and customer insights to proactively anticipate issues and enhance overall client experience.
- Recognized as the only advisor in the boutique to achieve a perfect 100% mystery shop score for both 2025 and 2026, demonstrating excellence in service delivery.
- Managed a high volume of daily customer interactions, providing personalized support and resolving inquiries efficiently to maintain a 100% Net Promoter Score.
Client Advisor
Tiffany & Co.
10.2022 - 08.2023
- Delivered consistent, high-quality support resulting in a 95% customer satisfaction (NPS) score.
- Resolved customer concerns professionally and efficiently, fostering brand loyalty and achieving positive resolutions.
- Assisted customers with complex requests, including product customization and order management.
- Maintained and updated client records in Salesforce CRM, ensuring accurate tracking of interactions and follow-ups to support client needs.
- Collaborated with team members to streamline service processes, enhancing overall customer experience.
Audit & Control Coordinator
Holt Renfrew
05.2022 - 10.2022
- Investigated and resolved transaction discrepancies, including fraud and chargebacks, enhancing accuracy and trust in financial reporting.
- Supported operations for large team, ensuring compliance and accuracy in reporting and procedures to uphold organizational standards.
- Supported operations for a large team, ensuring compliance and accuracy across reporting and procedures.
- Trained and coached team members on systems and workflows, improving efficiency and reducing errors.
Menswear Sales Associate
Holt Renfrew
09.2021 - 05.2022
- Provided exceptional customer service across multiple channels (phone, web app and in-person) and consistently exceeded sales and service targets, ranking in the top 5 for entire tenure.
- Managed POS system to ensure accurate transactions and maintained detailed customer records.
- Built and retained a loyal client base through leveraging product availability in all departments store-wide and cross-selling products for client's needs.
- Facilitated store-wide denim product knowledge sessions for the sales team while ensuring a safe work environment as health and safety representative for menswear department.
Sales Support Associate
Holt Renfrew
08.2015 - 01.2017
Lead Sales Associate
URBN /Anthropologie
10.2014 - 08.2015
Education
Bachelor Of Design - Environmental Design
OCAD University
Toronto, ONSkills
- Client relations
- CRM Systems (Salesforce)
- Sales Techniques
- Data analysis
- Troubleshooting & Problem Solving
- Cross-functional collaboration
- Attention to Detail
- Conflict resolution
Timeline
Client Advisor
Gucci
11.2023 - Current
Client Advisor
Tiffany & Co.
10.2022 - 08.2023
Audit & Control Coordinator
Holt Renfrew
05.2022 - 10.2022
Menswear Sales Associate
Holt Renfrew
09.2021 - 05.2022
Sales Support Associate
Holt Renfrew
08.2015 - 01.2017
Lead Sales Associate
URBN /Anthropologie
10.2014 - 08.2015
Bachelor Of Design - Environmental Design
OCAD University