Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sim Sidhu

Toronto,Canada

Summary

Expertise in relationship-building and client retention strategies that foster long-term partnerships. Focused on contributing to organizational goals through outstanding customer experiences and brand alignment.

Overview

11
11
years of professional experience

Work History

Client Advisor

Gucci
11.2023 - Current
  • Analyzes sales data to identify opportunities for revenue growth and improved performance.
  • Develops and maintains long-term client relationships with a focus on client life cycle and retention strategies - exceeded company target with a retention rate of 13.3% for 2024.
  • Achieved $1.2M in secured revenue within the first year of service.
  • Maintains a perfect 100% Net Promoter Score, reflecting exceptional client satisfaction and enhancing loyalty through repeat business.
  • Drives client traffic and engagement through optimizing in-store events and promoting product launches with tailoring individual client outreaches.
  • proactively implements remote selling techniques to drive company revenue and store's daily client conversation rate - resulted in $140K in revenue as part of 2024 total sales portfolio.

CLIENT ADVISOR

Tiffany & Co.
10.2022 - 08.2023
  • Developed strong and enduring client relationships, resulting in increased customer loyalty and repeat business at other occasions throughout the year.
  • Demonstrated strong product knowledge to guide customer decisions and improve overall satisfaction throughout the customer journey.
  • Innovatively enhanced client experience during appointments by optimizing hospitality and store amenities to create unique and exceptional experiences, leading to positive customer feedback and increased customer engagement.
  • Maintained Net Promoter Score rating of 95%.
  • Facilitated personalization requests, such as engraving and resizing, contributing to 10% increase in add-on sales of personalized products.
  • Captured customer data to further connect with clients and to personalize future client development opportunities for next meeting through Salesforce.
  • Maintained stock and visual display standards for assigned zone each quarter to improve ease of client selling.

COORDINATOR OF AUDIT & CONTROL

Holt Renfrew
05.2022 - 10.2022


  • Helped manage financial operations for a 75+ employee store, including reconciliations, reporting, and auditing processes.
  • Trained team members on operational procedures, demonstrating leadership and a focus on reducing process errors.
  • Oversaw scheduling and performance of Audit & Control employees while supporting loss prevention initiatives.
  • Led recruitment efforts at a store-wide job fair, showcasing strong communication and team collaboration skills.
  • Partnered with department managers and corporate audit teams to improve operational workflows and team efficiency.


MENSWEAR SALES ASSOCIATE

Holt Renfrew
09.2021 - 05.2022
  • Provided exceptional customer service across multiple channels (phone, web app and in-person).
  • Managed POS system for accurate transactions and maintained customer records.
  • Maintained a safe work environment as the Health & Safety representative.
  • Built and retained a loyal client base through leveraging product availability in all departments store-wide and cross selling products for client's needs.
  • Consistently exceeded sales and service targets, ranking in the top 5 for the duration.
  • Enhanced sales by actively ensuring well-stocked product displays.
  • Led product knowledge sessions, specializing in denim, for the sales team.

SALES SUPPORT/ CASHIER

Holt Renfrew
08.2015 - 01.2017

FITTING ROOM LEAD/ SALES ASSOCIATE

URBN /Anthropologie
10.2014 - 08.2015

Education

Bachelor of Environmental Design - undefined

OCAD University
01.2021

Skills

  • Adobe Photoshop
  • Microsoft Office Suite
  • Salesforce
  • Sales Reporting
  • Sales Analysis
  • Client Relationship Development
  • Team-Oriented Personality
  • Attention to Detail
  • Problem Solving

Timeline

Client Advisor

Gucci
11.2023 - Current

CLIENT ADVISOR

Tiffany & Co.
10.2022 - 08.2023

COORDINATOR OF AUDIT & CONTROL

Holt Renfrew
05.2022 - 10.2022

MENSWEAR SALES ASSOCIATE

Holt Renfrew
09.2021 - 05.2022

SALES SUPPORT/ CASHIER

Holt Renfrew
08.2015 - 01.2017

FITTING ROOM LEAD/ SALES ASSOCIATE

URBN /Anthropologie
10.2014 - 08.2015

Bachelor of Environmental Design - undefined

OCAD University
Sim Sidhu