Sim Sidhu
Toronto,Canada
Summary
Expertise in relationship-building and client retention strategies that foster long-term partnerships. Focused on contributing to organizational goals through outstanding customer experiences and brand alignment.
Overview
11
11
years of professional experience
Work History
Client Advisor
Gucci
11.2023 - Current
- Analyzes sales data to identify opportunities for revenue growth and improved performance.
- Develops and maintains long-term client relationships with a focus on client life cycle and retention strategies - exceeded company target with a retention rate of 13.3% for 2024.
- Achieved $1.2M in secured revenue within the first year of service.
- Maintains a perfect 100% Net Promoter Score, reflecting exceptional client satisfaction and enhancing loyalty through repeat business.
- Drives client traffic and engagement through optimizing in-store events and promoting product launches with tailoring individual client outreaches.
- proactively implements remote selling techniques to drive company revenue and store's daily client conversation rate - resulted in $140K in revenue as part of 2024 total sales portfolio.
CLIENT ADVISOR
Tiffany & Co.
10.2022 - 08.2023
- Developed strong and enduring client relationships, resulting in increased customer loyalty and repeat business at other occasions throughout the year.
- Demonstrated strong product knowledge to guide customer decisions and improve overall satisfaction throughout the customer journey.
- Innovatively enhanced client experience during appointments by optimizing hospitality and store amenities to create unique and exceptional experiences, leading to positive customer feedback and increased customer engagement.
- Maintained Net Promoter Score rating of 95%.
- Facilitated personalization requests, such as engraving and resizing, contributing to 10% increase in add-on sales of personalized products.
- Captured customer data to further connect with clients and to personalize future client development opportunities for next meeting through Salesforce.
- Maintained stock and visual display standards for assigned zone each quarter to improve ease of client selling.
COORDINATOR OF AUDIT & CONTROL
Holt Renfrew
05.2022 - 10.2022
- Helped manage financial operations for a 75+ employee store, including reconciliations, reporting, and auditing processes.
- Trained team members on operational procedures, demonstrating leadership and a focus on reducing process errors.
- Oversaw scheduling and performance of Audit & Control employees while supporting loss prevention initiatives.
- Led recruitment efforts at a store-wide job fair, showcasing strong communication and team collaboration skills.
- Partnered with department managers and corporate audit teams to improve operational workflows and team efficiency.
MENSWEAR SALES ASSOCIATE
Holt Renfrew
09.2021 - 05.2022
- Provided exceptional customer service across multiple channels (phone, web app and in-person).
- Managed POS system for accurate transactions and maintained customer records.
- Maintained a safe work environment as the Health & Safety representative.
- Built and retained a loyal client base through leveraging product availability in all departments store-wide and cross selling products for client's needs.
- Consistently exceeded sales and service targets, ranking in the top 5 for the duration.
- Enhanced sales by actively ensuring well-stocked product displays.
- Led product knowledge sessions, specializing in denim, for the sales team.
SALES SUPPORT/ CASHIER
Holt Renfrew
08.2015 - 01.2017
FITTING ROOM LEAD/ SALES ASSOCIATE
URBN /Anthropologie
10.2014 - 08.2015
Education
Bachelor of Environmental Design - undefined
OCAD University
01.2021
Skills
- Adobe Photoshop
- Microsoft Office Suite
- Salesforce
- Sales Reporting
- Sales Analysis
- Client Relationship Development
- Team-Oriented Personality
- Attention to Detail
- Problem Solving
Timeline
Client Advisor
Gucci
11.2023 - Current
CLIENT ADVISOR
Tiffany & Co.
10.2022 - 08.2023
COORDINATOR OF AUDIT & CONTROL
Holt Renfrew
05.2022 - 10.2022
MENSWEAR SALES ASSOCIATE
Holt Renfrew
09.2021 - 05.2022
SALES SUPPORT/ CASHIER
Holt Renfrew
08.2015 - 01.2017
FITTING ROOM LEAD/ SALES ASSOCIATE
URBN /Anthropologie
10.2014 - 08.2015
Bachelor of Environmental Design - undefined
OCAD University