Expertise in relationship-building and client retention strategies that foster long-term partnerships. Focused on contributing to organizational goals through outstanding customer experiences and brand alignment.
Overview
11
11
years of professional experience
Work History
Client Advisor
Gucci
11.2023 - Current
Analyzes sales data to identify opportunities for revenue growth and improved performance.
Develops and maintains long-term client relationships with a focus on client life cycle and retention strategies - exceeded company target with a retention rate of 13.3% for 2024.
Achieved $1.2M in secured revenue within the first year of service.
Maintains a perfect 100% Net Promoter Score, reflecting exceptional client satisfaction and enhancing loyalty through repeat business.
Drives client traffic and engagement through optimizing in-store events and promoting product launches with tailoring individual client outreaches.
proactively implements remote selling techniques to drive company revenue and store's daily client conversation rate - resulted in $140K in revenue as part of 2024 total sales portfolio.
CLIENT ADVISOR
Tiffany & Co.
10.2022 - 08.2023
Developed strong and enduring client relationships, resulting in increased customer loyalty and repeat business at other occasions throughout the year.
Demonstrated strong product knowledge to guide customer decisions and improve overall satisfaction throughout the customer journey.
Innovatively enhanced client experience during appointments by optimizing hospitality and store amenities to create unique and exceptional experiences, leading to positive customer feedback and increased customer engagement.
Maintained Net Promoter Score rating of 95%.
Facilitated personalization requests, such as engraving and resizing, contributing to 10% increase in add-on sales of personalized products.
Captured customer data to further connect with clients and to personalize future client development opportunities for next meeting through Salesforce.
Maintained stock and visual display standards for assigned zone each quarter to improve ease of client selling.
COORDINATOR OF AUDIT & CONTROL
Holt Renfrew
05.2022 - 10.2022
Helped manage financial operations for a 75+ employee store, including reconciliations, reporting, and auditing processes.
Trained team members on operational procedures, demonstrating leadership and a focus on reducing process errors.
Oversaw scheduling and performance of Audit & Control employees while supporting loss prevention initiatives.
Led recruitment efforts at a store-wide job fair, showcasing strong communication and team collaboration skills.
Partnered with department managers and corporate audit teams to improve operational workflows and team efficiency.
MENSWEAR SALES ASSOCIATE
Holt Renfrew
09.2021 - 05.2022
Provided exceptional customer service across multiple channels (phone, web app and in-person).
Managed POS system for accurate transactions and maintained customer records.
Maintained a safe work environment as the Health & Safety representative.
Built and retained a loyal client base through leveraging product availability in all departments store-wide and cross selling products for client's needs.
Consistently exceeded sales and service targets, ranking in the top 5 for the duration.
Enhanced sales by actively ensuring well-stocked product displays.
Led product knowledge sessions, specializing in denim, for the sales team.