Sim Kidane

• Installed and demolished doors and windows for residential projects, ensuring precise measurements and high-quality workmanship
• Installed molding and aluminum flashing to ensure weatherproof sealing and a clean, finished look for windows and doors.
• Applied finishing touches including, latex, and caulking, to deliver polished and weather-resistant installations.
• Used tools like drills, saws, and other equipment safely and efficiently.
• Drove trucks to work sites and helped organize materials and team tasks.
• Took on leadership roles by guiding team members and making sure projects stayed on track.
• Communicated clearly with customers and team members.

• Completed alongside Window & Door Installation projects (2021–2024) (mostly on the weekends)

During my time as a Window & Door Installer, I was frequently involved in additional construction work on client properties. These side projects expanded my hands-on skills and gave me experience with a broader range of tools and materials.

Work Included:

• Roofing: Assisted with roof repairs and installations.
• Concrete Work: Mixed, poured, and leveled cement for walkways and pads.
• Framing & Drywall Installation: Built wooden frames and installed drywall for interior walls and rooms.
• Shed Construction: Built a backyard shed from the ground up, including framing, roofing, siding, and door installation.
• Interior Painting: Prepped and painted residential walls and trim.
• Demolition: Helped tear down old structures and materials safely and efficiently.
• Worksite Cleanup: Managed large-scale debris removal and kept job sites clean and organized.
• Operated power tools and followed all safety protocols on-site.

• Learned how to communicate clearly and persuasively
• Developed the resilience to handle frequent rejections.
• Gained expertise in handling objections, making sales, and upselling through practical experience.
• Learned the importance of maintaining a professional demeanor and appearance.

• Company Overview: Customer service for Rogers and Fido customers
• Learn to clearly and effectively communicate with customers.
• Develop the ability to quickly resolve customer issues.
• Gain skills in staying calm and empathetic with upset customers.
• Master managing multiple tasks within tight timeframes.
• Become skilled in using customer service software and systems.

• Conduct in-home water and air quality tests to identify issues, and demonstrate product effectiveness.
• Present customized solutions, explaining the benefits of purification systems to meet customer needs.
• Perform persuasive sales demonstrations, showcasing the value, and long-term benefits of the products.
• Educate clients on the health and financial benefits of improved water and air quality.
• Handle objections effectively by addressing concerns and providing clear, data-backed answers.
• Close deals through consultative selling, ensuring customer satisfaction and long-term value.
• Follow up with leads to build rapport, nurture relationships, and maximize conversion rates.
• Achieve or exceed monthly sales targets through strategic prospecting and effective presentations.