Silvia Palomino
Los Angeles
Summary
Dynamic and accomplished professional with a diverse background in music and education, including experience as a Mariachi Musician at Colibri Entertainment. Proven ability in bilingual communication and creative problem solving, enhancing audience engagement and student learning. Recognized for strong attention to detail and effective classroom management, consistently achieving performance goals.
Overview
4
4
years of professional experience
Work History
Mariachi Musician
Colibri Entertainment
02.2021 - Current
- Expanded musical repertoire through exploration of diverse genres, styles, and techniques.
- Collaborated with fellow musicians for seamless performances and increased audience engagement.
- Scheduled rehearsals with other musicians and choirs.
- Played various instruments professionally, including guitar, vihuela and guitarra de golpe.
- Performed in many sold out shows.
- Transposed music to alternate keys with speed and accuracy.
Teachers Assistant
Los Angeles Unified School District, LAUSD
10.2023 - 10.2024
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Copied, organized and distributed classroom assignments or other paperwork.
- Mentored and tutored individual students needing additional help.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
Customer Service Lead
The Home Depot
02.2021 - 04.2023
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
Education
Bachelor’s Degree - Spanish Language And Literature
Azusa Pacific University
Azusa, CAAssociates - Social & Behavioral Sciences
East Los Angeles College
Monterey Park, CAHigh School Diploma -
Bravo Medical Magnet High School
Boyle Heights, CA06.2020
Skills
- Bilingual communication
- Curriculum development
- Classroom management
- Customer engagement
- Time management
- Creative problem solving
- Cultural awareness
- Music theory
- Strong attention to detail
- Teaching experience
- Live performances
Languages
Spanish
Native or Bilingual
Timeline
Teachers Assistant
Los Angeles Unified School District, LAUSD
10.2023 - 10.2024
Mariachi Musician
Colibri Entertainment
02.2021 - Current
Customer Service Lead
The Home Depot
02.2021 - 04.2023
Bachelor’s Degree - Spanish Language And Literature
Azusa Pacific University
Associates - Social & Behavioral Sciences
East Los Angeles College
High School Diploma -
Bravo Medical Magnet High School
Similar Profiles
Celina Garcia SanchezCelina Garcia Sanchez
Preschool Teacher at Colibri PreschoolPreschool Teacher at Colibri Preschool
Maria Patricia QuinteroMaria Patricia Quintero
Customer Service Representative at Colibri GroupCustomer Service Representative at Colibri Group
Isabel GonzalezIsabel Gonzalez
Freight Dispatcher at Colibri Transport CorporationFreight Dispatcher at Colibri Transport Corporation