Silvia Caroline Da Silva Martins
Burnaby
Summary
Motivated customer service professional with a proven ability to manage multiple tasks and address time-sensitive inquiries in fast-paced environments. Fluent in English and Portuguese, with proven ability to handle complex inquiries, maintaining a calm and empathetic demeanor and delivering clear explanations to diverse audiences. Looking to leverage my strong communication, problem-solving, and multitasking skills in the Customer Care Agent role at WorkSafeBC.
Overview
4
4
years of professional experience
Work History
Interpreter
Kelly Services
03.2024 - Current
- Handled sensitive client interactions with empathy and professionalism, adapting communication style to meet the needs of diverse target audience.
- Interpreted complex medical and insurance terminology to facilitate accurate understanding between parties, demonstrating attention to detail and professional communication.
- Handled sensitive client interactions with empathy, maintaining professionalism even in emotionally charged or complex situations.
Sous Chef
10 Acres Commons
03.2023 - 09.2023
- Managed high-volume kitchen operations, ensuring quality and efficiency while maintaining excellent customer service standards.
- Built and maintained strong relationships with vendors and staff, to ensure a collaborative environment and timely service delivery.
- Adapted to a flexible work schedule, including evenings and weekends, to meet operational needs and ensure efficient kitchen management.
- Addressed customer feedback with professionalism, ensuring a positive dining experience and resolving issues promptly.
Chef De Partie
10 Acres Commons
07.2021 - 03.2023
- Monitored inventory and ensured accuracy in food production.
- Collaborated closely with the kitchen team and front-of-house staff to ensure seamless service and customer satisfaction.
- Contributed to menu development and made adjustments based on seasonal ingredients, responding to customer preferences.
Adminstrative Assistant
UNIR
06.2020 - 06.2021
- Managed phone and email communications, ensuring timely responses to inquiries and addressing issues efficiently.
- Developed and maintained an organized filing system for easy access to important records, enhancing office efficiency.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
Education
Bachelor - Culinary Management
Univali
Balneario Camboriu, Brazil07.2018
International Chef And Patissier Degree - Culinary Arts
Univali
Balneario Camboriu, Brazil03.2017
Skills
- Customer service excellence
- Strong written and verbal communication
- Problem-solving and conflict resolution
- Empathetic communication and active listening
- Information gathering and analysis
- Time-sensitive decision-making
- Adaptability and multitasking
- Bilingual: English/Portuguese
Timeline
Interpreter
Kelly Services
03.2024 - Current
Sous Chef
10 Acres Commons
03.2023 - 09.2023
Chef De Partie
10 Acres Commons
07.2021 - 03.2023
Adminstrative Assistant
UNIR
06.2020 - 06.2021
Bachelor - Culinary Management
Univali
International Chef And Patissier Degree - Culinary Arts
Univali
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