Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Silvia Rodriguez

Hollister,CA

Summary

Dynamic Billing Manager with proven expertise at San Benito Oral & Maxillofacial Surgery, enhancing billing processes and improving collections. Skilled in claims processing and staff training, I successfully reduced outstanding debts while fostering a culture of professionalism and reliability. Committed to driving efficiency and customer satisfaction through strategic problem-solving and attention to detail.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Billing Manager

San Benito Oral & Maxillofacial Surgery
02.1997 - Current
  • Oversaw billing operations, ensuring accuracy and compliance with insurance protocols.
  • Developed streamlined billing processes, enhancing efficiency and reducing errors.
  • Trained and mentored staff on billing software and best practices.
  • Collaborated with clinical teams to resolve patient account discrepancies.
  • Analyzed billing data to identify trends, driving strategic decision-making.
  • Reviewed billing problems, researched issues, and resolved concerns.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
  • Worked with customers to develop payment plans and bring accounts current.
  • Reviewed contracts for accuracy before finalization, ensuring that all agreed-upon terms were documented correctly per customer negotiations.
  • Improved transparency with clients through development of clear, concise billing statements, reducing inquiries and increasing customer satisfaction.
  • Reduced outstanding debts, directly contacting clients and setting up manageable payment plans tailored to their financial situations.

Dental Assistant

Louis Rayas DDS
Hollister, CA
05.1995 - 1997
  • Assisted dentists during procedures, ensuring patient comfort and readiness.
  • Prepared treatment rooms with necessary supplies, ensuring seamless workflow during procedures.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Prepared patient x-rays and images for dentist review.
  • Took dental images following strict patient protection rules, applying lead aprons.

Education

License - Esthetician

Gavillan College
Gilroy, CA
05-2000

Certificate - Dental Assistant

Gavillan College
Gilroy, CA
03-1995

Required Ed.

San Benito High School
Hollister, CA
06-1989

Skills

  • Claims processing
  • Collections experience
  • Insurance verification
  • HIPAA
  • Collections
  • Denial management
  • Staff training
  • Collections management
  • Payment posting
  • Billing review
  • Willing to learn
  • Customer service
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Active listening
  • Decision-making
  • Task prioritization
  • Self-motivation
  • Staff management

Accomplishments

  • Supervised team of 6 staff members.
  • Received my Esthetician license. I was an oral surgery assistant for seven years and due to our cosmetic surgery procedures I became an esthetician to help the practice.
  • I currently use both SoftDent and Sensi software..

Certification

Certificate: Dental Assistant


Certificate: Dental x-ray


License: Esthetician


Certificate: CPT coding in the Dental field




Languages

Spanish
Native or Bilingual

Timeline

Billing Manager

San Benito Oral & Maxillofacial Surgery
02.1997 - Current

Dental Assistant

Louis Rayas DDS
05.1995 - 1997

License - Esthetician

Gavillan College

Certificate - Dental Assistant

Gavillan College

Required Ed.

San Benito High School

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Silvia Rodriguez