Silvia Ng

Collaborative leader partners with coworkers to promote engaged, empowering work culture.

Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.

Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging team and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.

Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Dedicated digital marketing professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

• Meta, Director of Reseller Business, 12/01/19, 20/05/24, 4 years 9 months
• Meta, Lead, Client Solution Manager, Agency/Reseller, 01/01/15, 12/01/19, 5 years
• Comscore, Inc., Senior Client Services Manager, 10/01/12, 12/01/14, 2 years 3 months
• Microsoft, Insights and Analytics Manager, Asia Time Zone, 03/01/11, 10/01/12, 1 year 8 months,
• CSM Media Research, Assistant Client Service Manager, 01/01/05, 03/01/11, 6 years 3 months,
• Synovate, Senior Researcher, 2008, 1 year

• Meta, Lead, Client Solution Manager, Agency/Reseller, 01/01/15, 12/01/19, 5 years, Hong Kong, Manage a team of 6, Liaise with key stakeholders in the GCR and APAC region in understanding business needs and implementing the best operative practices to drive business growth and client impact, Developing and optimising operation workflows for resellers at scale, drive operation excellence for internal and external parties., Taking the lead to design day-to-day operations for our RSM team across hiring and onboarding, training, process improvement, tools and cross-functional development., Work cross-functionally with multiple teams - Global/Regional Scaled Excellence teams (Product team, Data Management, Client Support, Bug Escalation etc) across Facebook to drive resources alignment on tools, scaled support, process improvement and communications, Overseeing Reseller's business integrity to ensure the compliance with Facebook's policies:, Closely working with Business Integrity team to drive initiatives and design enforcement to enhance the integrity of the platform, Drive operational excellence of workflows across business integrity disciplines, e.g. policy enforcement, resellers/advertisers experience, measurement and reporting
• Comscore, Inc., Senior Client Services Manager, 10/01/12, 12/01/14, 2 years 3 months
• Microsoft, Insights and Analytics Manager, Asia Time Zone, 03/01/11, 10/01/12, 1 year 8 months, Driving thought leadership survey in APAC - boil down to core findings, and to cut through the complexity and create deliverables to customers., Building up research/insights role in Asia and turning it from more of a tactical, data providing function into a value added client facing role., Participate different digital seminar for our key accounts to present the Thought Leadership Research to help to establish Microsoft Advertising APAC as a thought leader and competitive player in the digital research arena., Create presentations and value-added reports to support advertising sales pitches and business strategies (Category Analysis, Forecasting reports, Inventory Usage etc)., Use syndicated or third party data to drive sales and marketing education and to support sales pitches and RFPs. Analyze data from various research tools and databases (e.g. PAX, comScore) to position the company as a valuable ad sales asset for clients and agencies., Manage incoming ad hoc inquiries/requests from all sales offices across the Asia Pacific region, working closely with research counterparts in Europe, Latin America and the U.S. to liaise research data and sales support materials for global clients.
• CSM Media Research, Assistant Client Service Manager, 01/01/05, 03/01/11, 6 years 3 months, Identifying opportunities, strengthening and managing relationship with new and existing clients, Communicate and co-ordinate with business partners to resolve issues, Prepare analytical presentation for clients and provide inputs and interpretations based to the analysed results, Perform training/demonstration of the in-house software for potential and existing clients, Compiling research reports, Support sales force and answer enquiries from clients, mainland / overseas business partners., Oversee routine research report processes and procedures, Software maintenance and development
• Synovate, Senior Researcher, 2008, 2008, less than a year, Coordinate and manage both local and regional quantitative market research projects, mainly on PAX, Oversee the processes and procedures of the regional research projects with other local markets, Responsible for tasks including project design, proposal writing, questionnaire design, internal departments co-ordination, perform data / statistical analysis and report writing