Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Silvia Mangue Alene

Silvia Mangue Alene

Victoria,Canada

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Equity, Inclusion Co-ordinator

City of Victoria
06.2021 - Current
  • Coordinating City of Victoria’s effort to identify and implement initiatives to remove systemic barriers and enable and empower everyone belonging to community to enjoy equitable outcomes from municipal services
  • Supporting improved policies and practices related to current and future personnel development and learning, improved social procurement practices, promoting and imbedding equity into projects and community engagement initiatives and monitoring and reporting inequity related initiatives
  • Working with other levels of government, advisory committees, task-force, and community organizations to ensure community outreach related to equity, diversity and inclusion
  • Coordinating personnel training with focus on equity related concepts and principles across
  • City departments, including but not limited to anti-racism, accessibility, inclusion and gender-based analysis
  • Supporting internal research, data gathering and analysis to assess organizational performance related to equity.

President

Kulea Culture Society
03.2018 - Current
  • KCS is a not-for-profit organization that I co-founded which builds community by promoting diversity, inclusion and equity through training and cross-cultural events
  • In this role, I lead the organization's administration and operation including staff and volunteer recruitment
  • I also serve as a sponsor or project manager for various initiatives including:
  • Kitchen and Culture: an on-line cooking show featuring recent immigrants preparing a meal and telling their story of immigrating to and living in Canada
  • Colourful Business: an expo that showcases and supports racialize, indigenous and new immigrant businesses
  • O Who’s Your (S)Hero?: an International Women’s Day event celebrating local women and their female heroes through stories, music, poetry and performance.

President

Bri/sh Columbia Black Historical Awareness Society
02.2015 - Current
  • The BHAS celebrates the historical and contemporary achievement of people of African ancestry in arts, politics, science , sports and community building in British Columbia
  • In this role I provide leadership and direction, oversee the administration of operation of the oversight including all financial and human resources, and recruit and train staff and volunteers
  • I also serve as sponsor and project manager for various initiatives including: o Black Studies Curriculum review and revisions (with BC Ministry of Education) o Black History Exhibition (with Royal BC Museum) o Black History Months events and activities

General Manager

Kulea Love
06.2017 - 06.2021
  • Kulea Love is a social enterprise that I founded which provides job opportunities for immigrant women to provide non-medical support services to seniors
  • In this role, I oversaw the recruitment, selection and training of personal support workers and led marketing and advertising efforts to obtain clients.

Human Resources Assistant

Women, Transi
01.2013 - 03.2013
  • Women’s Transition House provides short and long-term assistance and services to women who have gone through physical and emotional abuse
  • In this co-op placement role, I provided human resources support to staff and volunteers, wrote job descriptions, recruited and trained volunteers, reviewed policies for accuracy and completeness, and assisted on special occasions, activities and events

Personal Trainer

01.2006 - 01.2010
  • BC
  • I provided tailored personal training experiences to a wide range of people. In total I manage 10 different customers portfolios.

Education

EducaQon and Professional Development -

Cornell University
New York, NY
2020

Post-Graduate Diploma - Intercultural EducaQon

University of Victoria
Victoria, BC
2018

Bachelor of Arts - Human Resources and Leadership

Camosun College
Victoria
2016

Diploma - Business AdministraQon

Camosun College
Victoria
2016

Skills

  • Active Listening
  • Reading Comprehension
  • Critical Thinking
  • Social Perceptiveness
  • Time Management
  • Verbal and Written Communication
  • Business Administration
  • Event Coordination
  • Event Planning
  • Operations Management
  • Travel Planning
  • Office Staff Leadership

Timeline

Equity, Inclusion Co-ordinator

City of Victoria
06.2021 - Current

President

Kulea Culture Society
03.2018 - Current

General Manager

Kulea Love
06.2017 - 06.2021

President

Bri/sh Columbia Black Historical Awareness Society
02.2015 - Current

Human Resources Assistant

Women, Transi
01.2013 - 03.2013

Personal Trainer

01.2006 - 01.2010

EducaQon and Professional Development -

Cornell University

Post-Graduate Diploma - Intercultural EducaQon

University of Victoria

Bachelor of Arts - Human Resources and Leadership

Camosun College

Diploma - Business AdministraQon

Camosun College
Silvia Mangue Alene