Silvia Macedo
Calgary,AB
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
15
15
years of professional experience
Work History
Sales Associate Supervisor
Ever New Melborne
Calgary, AB
04.2023 - Current
- Supervised and trained sales associates in customer service, product knowledge, sales techniques, and store policies.
- Organized stockroom shelves according to size, color or style.
- Assisted customers with product selection, sizing and styling.
- Built relationships with customers to encourage repeat business.
- Greeted customers and provided exceptional customer service.
Manager
Ponto Casa Decor
BRASILIA, DISTRITO FEDERAL
01.2021 - 10.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
Customer Service Manager
Mary Kay Cosmetics
BRASILIA, DISTRITO FEDERAL
09.2008 - 11.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Created reports on customer feedback, complaints, and suggestions for management review.
Customer Service
Mark Jewelry
Calgary, AB
Education
Associate of Science - Medical Office Assistant
Bow Valley College
Calmar, AB04-2023
MBA - Event Planner
Centro Universitario Internacional
Brasilia, Brazil06-2018
Bachelor of Science - Executive Secretary
Centro Universitario Internacional
Brasilia, Brazil04-2015
Skills
- Customer Service
- Store Opening and Closing
- Order Processing
- Flexible Schedule
- Stock Management
- Product Sales
- Payment Processing
Languages
English
Professional
Portuguese
Professional
Spanish
Professional
Timeline
Sales Associate Supervisor
Ever New Melborne
04.2023 - Current
Manager
Ponto Casa Decor
01.2021 - 10.2022
Customer Service Manager
Mary Kay Cosmetics
09.2008 - 11.2021
Customer Service
Mark Jewelry
Associate of Science - Medical Office Assistant
Bow Valley College
MBA - Event Planner
Centro Universitario Internacional
Bachelor of Science - Executive Secretary
Centro Universitario Internacional
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