Silvia Luna-Tapia
Union City
Summary
Experienced with case management coordination, ensuring efficient client service delivery. Utilizes strong organizational skills to manage complex cases and streamline processes. Knowledge of team collaboration and problem-solving, consistently achieving positive outcomes.
Overview
7
7
years of professional experience
Work History
Case Manager Coordinator
Abode Services
07.2024 - Current
- Coordinated client assessments and developed tailored service plans to address individual needs through budget assessments and individual service plans (ISP)
- Conducted thorough assessments of client needs, strengths, and risks to inform appropriate interventions and support services.
- Advocated for client rights and access to resources within community organizations, promoting holistic support approaches.
- Facilitated communication between clients, service providers, and community resources to enhance support systems.
- Monitored client progress and adjusted care plans based on ongoing evaluations and feedback.
- Led case management team meetings to discuss cases, share insights, and strategize solutions for complex situations.
Healthcare Services
Aveanna
01.2022 - 07.2024
- Conducted thorough assessments of patients' physical and mental health needs, developing individualized care plans. Collaborated with interdisciplinary teams to improve patient outcomes and quality of care. Educated patients on preventive health measures and self-care strategies to promote overall wellness. Supported patients with activities of daily living and provided emotional support as needed. Assisted with personal care tasks, including feeding, dressing, and toileting, as needed.
Receptionist
The Colour Bar
01.2019 - 01.2022
- Greeted and assisted visitors in a professional and friendly manner, directing them to appropriate contacts or locations. Managed incoming calls, transferring to appropriate departments and taking messages when necessary. Maintained a clean and organized reception area, ensuring a welcoming environment for all guests. Scheduled appointments, meetings, and conference room reservations with attention to detail and accuracy. Handled incoming and outgoing mail and packages, distributing to appropriate recipients in a timely manner.
Education
Bachelors - Ethnic Studies
California State University, Sacramento
06.2021
Associates Degree - Marketing
Foothill College
01.2018
Skills
- Resource referrals
- Client advocacy
- Interviewing
- Ethical practice
- Home visits
- Resource coordination
- Needs assessment
- Critical thinking
- Verbal and written communication
- Case documentation
- Case management tracking
- Data entry and analysis
Language
English
Spanish
Timeline
Case Manager Coordinator
Abode Services
07.2024 - Current
Healthcare Services
Aveanna
01.2022 - 07.2024
Receptionist
The Colour Bar
01.2019 - 01.2022
Associates Degree - Marketing
Foothill College
Bachelors - Ethnic Studies
California State University, Sacramento
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