Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Silvia Kazi

Toronto,ON

Summary

Driven Inside Sales Representative recognized for high productivity and efficient task completion. Skilled in customer relationship management, lead generation, and sales strategy implementation. Excel in communication, problem-solving, and adaptability, ensuring seamless interactions with clients and team members to drive growth.

Overview

13
13
years of professional experience

Work History

Inside Sales Representative

TELUS Health
Toronto, Ontario
06.2023 - Current
  • Provided customers with product information, pricing and availability.
  • Collaborated with other departments to ensure successful implementation of sales initiatives.
  • Coordinated with the implementation team to ensure timely delivery of products.
  • Developed and maintained relationships with key customers to ensure customer satisfaction.
  • Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
  • Contributed ideas for improving internal processes related to sales operations.
  • Leveraged computer system to input customer orders and pricing information.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Participated in sales training and workshops to improve sales techniques and product knowledge.
  • Expedited customer orders for quick delivery and to promote satisfaction.

Pharmacy IT Specialist

TELUS Health
Toronto, ON
05.2021 - 06.2023
  • Responsible for executing pharmacy server replacements and restoring databases using SQL/DB Restore.
  • Configured and directed store database backups.
  • Diagnosed claim adjudication issues
  • Configured IVR service
  • Set up and configured network scanning.
  • Diagnosed and resolved issues with Fax systems such as Fusion Fax and Cloud Fax.
  • Successfully identified and fixed various Windows problems.
  • Managed the setup and configuration of Pharmacy hardware such as laser printers, thermal printers, pill counter machines, document scanners, handheld barcode scanners, and signature pads. Also performed regular Windows updates.
  • Utilized a range of software applications such as RX Vigilance, Confluence, Offsite Backup, Salesforce, and TeamViewer.

People & Culture| HR - Intern

TELUS
Toronto, ON
12.2022 - 04.2023
  • Provided consultative support, coaching, and guidance to TELUS team members, utilizing research and communication skills for end-to-end resolution.
  • Assistance with HR services, work processes and functions (e.g. Payroll, benefits, time investigation, Leaves of absence; Maternity, Parental, STD, LTD, Personal etc.)
  • Systems used; SuccessFactors, SAP, JAM, Team Hub Onboarding, Right Now.
  • Ensure awareness of opportunities to self-serve.
  • Presenting and negotiating effective win-win solutions to effectively mediate complex, high risk or sensitive situations.
  • Developed strong working relationships with professionals across the organization.
  • Recommend continuous improvement opportunities for work processes and HR information.
  • Ensured understanding, promptly and identified and captured requests/issues, along with the root cause of client contacts on time, while keeping team members informed.
  • Coordinate and deliver service regarding HR activities and initiatives, supporting broader People & Culture initiatives.
  • Ensured maintenance of privacy and confidentiality for sensitive information and team member records as a trusted team member.

Technical Support Specialist

TELUS Communications
Montreal, QC
03.2011 - 05.2021
  • Troubleshooting OPTIK TV, Satellite TV, Home phone, Internet (Copper/Fiber)
  • Expertly diagnosed and resolved faults while effectively resolving network issues and skillfully installing/configuring a variety of hardware including (Routers.)
  • Conferring with clients by telephone, email, and chat to determine the appropriate strategy for client concerns and inquiries in an efficient and effective manner
  • Ensured efficient handling of client concerns by assisting with first-point-of-contact resolutions.
  • Provided feedback on necessary changes and updates to management, encompassing policies, upgrades, and client care concerns.
  • Played an integral role in enhancing processes through involvement in the Dispatch Pilot initiative
  • Enabled coworkers to overcome challenges
  • Took part as Prime Engagement ambassador to help the campus put together ideas and solutions
  • Mentoring 3rd party company for the outbound campaign for TELUS free wireless boost for 3 new hire classes
  • Reporting feedback for tools and other system issues accordingly
  • Process Copper to Fiber migrations to ensure that all clients on the new technology
  • Deep-dived into the raw data to find opportunities for the team to improve on self-serve adoption

Education

T873316

Skills

  • Salesforce
  • Relationship Building
  • Lead Qualification
  • Product Knowledge
  • Client Consultations
  • Analytical
  • Closing Deals
  • Negotiations
  • Data Entry
  • Analytical Thinking
  • Rapport Building
  • Upselling and Cross-Selling
  • Adept multi-tasker
  • Customer Service
  • Excellent Communication

References

References available upon request.

Timeline

Inside Sales Representative

TELUS Health
06.2023 - Current

People & Culture| HR - Intern

TELUS
12.2022 - 04.2023

Pharmacy IT Specialist

TELUS Health
05.2021 - 06.2023

Technical Support Specialist

TELUS Communications
03.2011 - 05.2021

T873316

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Silvia Kazi