Silvia Janick
San Bernardino
Summary
Dynamic and reliable professional with a clean driving record from Lyft, excelling in customer service and problem-solving. Proven ability to ensure timely deliveries and maintain safety standards. Recognized for fostering strong relationships with clients, enhancing satisfaction, and achieving repeat business through exceptional service.
Overview
34
34
years of professional experience
Work History
Driver
Lyft
02.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Cashier
Cardenas Markets
01.2007 - 12.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
General Laborer
Nestle Waters
01.2004 - 11.2004
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
Head Bartender
The Airliner
03.1991 - 08.2003
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
Waitress Trainer
The Airliner
03.1991 - 08.2003
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
Education
GED -
Instituto Latinoamericano
Guadalajara Jalisco MexicoSkills
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
Languages
English
Timeline
Driver
Lyft
02.2024 - Current
Cashier
Cardenas Markets
01.2007 - 12.2007
General Laborer
Nestle Waters
01.2004 - 11.2004
Head Bartender
The Airliner
03.1991 - 08.2003
Waitress Trainer
The Airliner
03.1991 - 08.2003
GED -
Instituto Latinoamericano
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