Silvia Hinojosa
Clovis
Summary
Qualified customer service rep with 3 years in fast-paced customer service and call center environments. Personable and professional under pressure. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Amazon
12.2019 - 05.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Sales Associate
The Children Place
10.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
Marketing Director/Agent
Transamerica
06.2015 - 06.2018
- Giving presentations, writing policies, doing life insurance, retirements, and etc
Customer Care Representative
Alorica
10.2016 - 05.2017
- Answer phone, assist customers with issues pertaining to their cellular devices. Walking them step by step.
- Assisting with ordering and shipping devices.
- Assisting with making payments, changing phones numbers, etc
Education
High School Diploma -
WEB Dubois
Fresno, Ca01.2003
Certification - Certified Nurse Assistant
Fresno Adult School
Fresno03-2025
Skills
- Quick learner
- Exceptional communication skills
- Strong client relations
- Cleaning and organizing
- Medical terminology knowledge
- Bi-lingual
Languages
Spanish
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Timeline
Warehouse Worker
Amazon
12.2019 - 05.2021
Sales Associate
The Children Place
10.2019 - 03.2020
Customer Care Representative
Alorica
10.2016 - 05.2017
Marketing Director/Agent
Transamerica
06.2015 - 06.2018
High School Diploma -
WEB Dubois
Certification - Certified Nurse Assistant
Fresno Adult School
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