Silvia Gondo
Stoney Creek,ON
Summary
Accomplished Clinical Intake Coordinator at Texas Home Health, adept in dementia care and fostering compassionate relationships. Elevated patient satisfaction through efficient admissions coordination and culturally-sensitive care. Streamlined referral processes, significantly improving patient outcomes. Demonstrates a unique blend of emotional support and vital signs monitoring expertise, ensuring high-quality, patient-centered care.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth which were demonstrated as a Memory Care Director at Ridge Care Senior Living.
Resourceful Nurse possessing excellent work ethic, compassion and commendable interpersonal skills. Monitors vitals, prepares exam rooms and provides pre- and post-exam care to patients in a clinic. Self-motivated.
Overview
17
17
years of professional experience
Work History
PSW
Bayshore Home Health
09.2022 - Current
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Provided respite care for family members, allowing them necessary breaks from caregiving responsibilities while ensuring continuous support for their loved ones.
- Managed challenging behaviors displayed by dementia or Alzheimer''s patients using appropriate interventions and communication techniques.
- Reduced risk of falls by consistently conducting safety checks in the home environment and implementing preventive measures.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted clients in maintaining their physical fitness through encouragement, gentle exercise guidance, and support during ambulation or transfer activities.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
LPN
Twin Lakes Senior Living Community
09.2018 - 09.2019
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Cared for wounds, provided treatments, and assisted with procedures.
- Demonstrated adaptability in working with diverse patient populations across various healthcare settings.
- Participated in ongoing professional development opportunities to enhance knowledge base and skillset as an LPN.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans for patients.
- Assisted with admissions, appointments, transfers, and discharges.
- Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
- Addressed any concerns or questions posed by patients or family members promptly to maintain confidence in their care plan.
- Assisted in the management of chronic health conditions by providing education, support, and follow-up care.
- Conducted thorough patient assessments to identify medical needs and develop appropriate treatment plans.
- Provided compassionate end-of-life care, ensuring that patients were comfortable and families felt supported during the process.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Enhanced patient satisfaction levels through effective communication and empathetic listening skills.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Administered medications and injections to patients.
Staff Nurse
UNC PHYSICIAN NETWORK
06.2018 - 09.2018
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Assisted physicians with diagnostic procedures, ensuring accurate results for optimal treatment planning.
- Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Memory Care Director
RIDGE CARE SENIOR LIVING
01.2017 - 04.2018
- Enhanced staff retention through implementation of comprehensive employee recognition programs that acknowledged outstanding performance and dedication to their roles.
- Recruited and hired highly talented individuals bringing great skills and passion to work.
- Collaborated with other departments to enhance inter-disciplinary care for residents, ultimately improving overall wellbeing.
- Served as liaison between families and facility staff members, facilitating open lines of communication and addressing concerns in timely manner.
- Improved resident quality of life by developing and implementing personalized care plans for each individual in the memory care unit.
- Evaluated staffing needs regularly, adjusting schedules as necessary to maintain proper coverage while minimizing overtime costs.
- Implemented strategies for managing challenging behaviors among residents, promoting positive interactions between staff members and individuals suffering from dementia.
- Ensured regulatory compliance within the memory care unit through diligent documentation and adherence to established guidelines.
- Managed budget effectively, ensuring adequate resources and supplies were available for memory care programming needs.
- Optimized memory care programming by staying current on emerging research, attending conferences, and participating in industry training sessions.
- Created a safe and comfortable living environment for residents by closely monitoring their physical health and addressing any changes promptly.
- Achieved high levels of family satisfaction with regular updates on their loved ones'' progress and addressing concerns promptly.
- Enhanced staff performance by providing ongoing training and support in dementia care best practices.
- Developed therapeutic activities tailored to residents'' cognitive abilities, resulting in increased engagement and socialization among individuals with dementia.
- Fostered an inclusive culture within the facility that valued diversity among both staff members and residents alike.
- Maintained a safe environment for residents by conducting regular safety audits and implementing necessary improvements.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Clinical Intake Coordinator
Texas Home Health
01.2016 - 04.2017
- Assisted in coordination of admissions process with patients.
- Elevated patient satisfaction by delivering compassionate, culturally-sensitive care throughout the intake experience.
- Developed strong rapport with referring providers, fostering collaborative relationships that positively impacted patient care continuity.
- Reduced barriers to treatment access by working closely with insurance companies to verify benefits and obtain necessary authorizations.
- Explained insurance coverage to patients throughout admission process and answered related financial questions.
- Safeguarded patient confidentiality by strictly adhering to HIPAA regulations during all aspects of the intake process.
- Streamlined referral processes for more efficient client admissions and improved patient outcomes.
Staff Nurse
Brookdale Assisted Living
01.2008 - 01.2016
- Educated patients on self-care management, empowering them to take active role in their overall health and wellbeing.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Developed and implemented individualized patient care plans for optimal outcomes.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Acted as patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
- Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.
- Collaborated with interdisciplinary team members for comprehensive patient assessments and treatment plans.
- Evaluated effectiveness of care plans regularly, making adjustments as needed based on individual patient needs and progress toward goals.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Mentored new nursing staff, supporting their professional growth and development.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Participated in regular staff meetings to share best practices, address challenges, and foster collaboration among team members.
Education
No Degree - NURSING
EL-CENTRO COLLEGE
DALLAS TEXAS08.2006
Skills
- Time Management
- Communication
- Critical Thinking
- Diabetic care
- Catheter care
- Medication administering
- Palliative Care
- Adaptable approach
Languages
English
Full Professional
shona
Native or Bilingual
outdoor activities
hiking.
tennis.
walking.
jogging.
volley ball
Timeline
PSW
Bayshore Home Health
09.2022 - Current
LPN
Twin Lakes Senior Living Community
09.2018 - 09.2019
Staff Nurse
UNC PHYSICIAN NETWORK
06.2018 - 09.2018
Memory Care Director
RIDGE CARE SENIOR LIVING
01.2017 - 04.2018
Clinical Intake Coordinator
Texas Home Health
01.2016 - 04.2017
Staff Nurse
Brookdale Assisted Living
01.2008 - 01.2016
No Degree - NURSING
EL-CENTRO COLLEGE
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