Summary
Overview
Work History
Education
Skills
Timeline
Generic

Silvia Estrada

El Monte

Summary

Proven server with a track record of enhancing customer satisfaction through exceptional service and hospitality expertise, notably at Vespaio. Skilled in multitasking and POS system management, I excel in fast-paced environments, ensuring seamless service. My strong work ethic and memory retention contribute to significant sales increases and guest engagement, showcasing my ability to meet and exceed employer expectations.

Overview

21
21
years of professional experience

Work History

Server

Vespaio
03.2018 - 01.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular

customers.

  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Gained knowledge of bar content to always increase sales.
  • Communicated with Chef on duty to inquire on special dishes for the shift.
  • Discussed ingredients and allergens from shift specials.

Server

Il Fornaio Cucina Italiana
02.2011 - 03.2018
  • Was lead server for large banquet events.
  • Coordinated effective communication with fellow servers for prompt and excellent service for our guests.
  • Paid close attention to detail.
  • Memorized ingredients and allergens.
  • Acquired knowledge of content behind the bar to increase sales.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server

Cabrera's Mexican Cuisine
01.2003 - 01.2010
  • Acquired knowledge and importance to customer service.
  • Was attentive to guest needs
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

High School Diploma -

Instituto Latino De Morelia
Morelia Michoacan Mexico
06.2000

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Safe Food Handling

Timeline

Server

Vespaio
03.2018 - 01.2024

Server

Il Fornaio Cucina Italiana
02.2011 - 03.2018

Server

Cabrera's Mexican Cuisine
01.2003 - 01.2010

High School Diploma -

Instituto Latino De Morelia
Silvia Estrada