Silvia Dontu
Burnaby,BC
Summary
A responsible, attentive and ambitious person, prone to learning new things and developing professionally. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries.
Friendly Manicurist versed in both manicures and pedicures. Hardworking, reliable and dedicated to customer service. Willing to take on any task to support business and team needs.
Overview
7
7
years of professional experience
Work History
Nail Technician
Self-employeed
Burnaby, BC
12.2023 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Offered advice and recommended products to improve and maintain nails.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
- Prepared nail beds and cuticles, shaped nails and applied polish.
Courier
MaierLogistic GmBH
Germany
07.2023 - 12.2023
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Drove safely at all times to avoid accidents and harm.
Operator at the Currency Exchange Office
SRL"SERGADR"
10.2022 - 03.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Foreign exchange operations in both national and foreign currency, based on customer requests
- Recording all currency transactions and comparing the records with the existing house register
- Checking the money deposited in the office if it is authentic, valid and intact.
Stewardess
SRL"TRANS-LUX"
08.2022 - 10.2022
- Instructed passengers on safety and emergency procedures and answered travel-related questions
- Followed pre-trip checklists for safety, passengers and supplies
- Executed menu and drink orders to meet preferences of passengers
- Kept cabin neat, clean and professional in appearance
- Offered answers to passengers' questions and solved problems that arose during the journeys.
Marketing Manager
SRL"ONECALLCENTER"
12.2021 - 08.2022
- Continually maintained and improved company's reputation and positive image in markets served
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization
- Optimized email campaigns to increase open and click through rates
- Coordinated with design and media teams to develop high-quality creative assets.
Room Attendant
Marriot Hotel
Poland
11.2020 - 10.2021
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Replenished guest room water glasses, toiletries, and paper products.
- Performed laundry duties for improved efficiency and faster room turnover times.
Cashier
SRL"PETROMMOLDOVA"
03.2020 - 07.2020
- Answered customer questions and provided store information
- Helped customers find specific products, answered questions and offered product advice
- Trained new team members in cash register operation, stock procedures and customer services
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Manager Marketing
SRL"TELLYOU"
10.2019 - 03.2020
- Created and managed social media campaigns to increase brand engagement
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral
- Utilized market trends and target audience statistics to effectively and appropriately market products.
Waiter
SRL"SAN-SHENG"
06.2017 - 10.2019
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions
- Informed customers about specials, upselling additional food and drink items
- Suggested additional items to customers to increase restaurant sales.
Education
Associate of Science - Teleradio Communications
"Center of Excellence in Energy And Electronics"
Chisinau Moldova05.2021
Associate of Arts - Esthetics And Nail Care Technology
SRL"Valentin & Valentina"
Moldova01.2018
High School Diploma -
P.I. "Alexandru Ioan Cuza" Theoretical High School
Chisinau Moldova05.2017
Skills
- Nail Extensions
- Working Independently
- Excellent driving skills
- Customer Service
- Team Collaboration
- Nail Preparation
- Hygiene practices
- Sanitation maintenance
- Sales proficiency
- Clean Driving Record
- GPS and route planning
- Housekeeping
- Teamwork
- Bed making proficiency
- Service Quality
- Order Taking
- Food presentation
- Sales Techniques
- Goal-Oriented
- Resolving issues
- Interpersonal Skills
- Call Center Customer Service
- Verbal and written communication
Languages
ENGLISH
Professional Working
ROMANIAN
Native or Bilingual
ITALIAN
Elementary
RUSSIAN
Native or Bilingual
Hobbies and Interests
- PHOTOGRAPHY
- TRAVELLING
- READING
- SPORTS
- LEARNING LANGUAGES
Timeline
Nail Technician
Self-employeed
12.2023 - Current
Courier
MaierLogistic GmBH
07.2023 - 12.2023
Operator at the Currency Exchange Office
SRL"SERGADR"
10.2022 - 03.2023
Stewardess
SRL"TRANS-LUX"
08.2022 - 10.2022
Marketing Manager
SRL"ONECALLCENTER"
12.2021 - 08.2022
Room Attendant
Marriot Hotel
11.2020 - 10.2021
Cashier
SRL"PETROMMOLDOVA"
03.2020 - 07.2020
Manager Marketing
SRL"TELLYOU"
10.2019 - 03.2020
Waiter
SRL"SAN-SHENG"
06.2017 - 10.2019
Associate of Science - Teleradio Communications
"Center of Excellence in Energy And Electronics"
Associate of Arts - Esthetics And Nail Care Technology
SRL"Valentin & Valentina"
High School Diploma -
P.I. "Alexandru Ioan Cuza" Theoretical High School