Silvia Diaz

Account Executive - Customer Energy Solutions

Sempra Renewables - SoCalGas

02.2001 - 08.2025

Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
Negotiated contracts successfully, securing favorable terms for both the company and clients.
Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
Streamlined account management processes for increased efficiency and improved client retention rates.
Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
Trained junior team members on best practices for account executive responsibilities, foste environment focused on continuous improvement.
Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
Fostered long-lasting relationships with major clients to secure repeat business and referrals.
Optimized sales pipeline management, ensuring steady flow of opportunities through careful planning and follow-up activities.
Developed and maintained comprehensive understanding of competitive landscape to effectively position products and services.
Orchestrated client events and webinars to educate prospects on product offerings and industry trends, generating leads and building brand awareness.
Facilitated resolution of client issues by acting as liaison between customer service and technical teams.
Conducted market analysis to identify trends and adjust sales strategies accordingly.
Delivered compelling product demonstrations, clearly articulating features and benefits tailored to each prospect's business needs.
Increased market share within territory through diligent research and identification of new business opportunities.
Collaborated with cross-functional teams to develop comprehensive sales proposals that addressed all aspects of client requirements.
Negotiated favorable terms in high-stake contracts, ensuring profitability and long-term partnership viability.
Streamlined internal processes for customer relationship management, significantly reducing response times to client inquiries.
Enhanced team performance, sharing best practices and mentoring junior account executives.
Identified and addressed areas for improvement in sales strategies, leading to more efficient and effective sales cycles.
Exceeded quarterly sales targets by implementing strategic account management and personalized client engagement techniques.
Enhanced client satisfaction, conducting thorough needs assessments and delivering tailored solutions.
Pioneered adoption of consultative selling approach, which became best practice within team.
Guided clients through buying process, from initial contact to post-sale support, ensuring smooth and positive experience.
Successfully managed portfolio of high-value accounts, maintaining focus on customer satisfaction and account growth.
Drove successful product launches, coordinating with marketing and product development teams to ensure alignment with customer needs.
Led negotiations, securing deals that aligned with both client expectations and company goals.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Built relationships with customers and community to promote long term business growth.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Maintained current knowledge of evolving changes in marketplace.
Achieved or exceeded company-defined sales quotas.
Set and achieved company defined sales goals.
Negotiated prices, terms of sales and service agreements.
Developed and maintained strong working relationships with professionals within assigned territory.
Monitored service after sale and implemented quick and effective problem resolutions.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Stayed current on company offerings and industry trends.
Presented professional image consistent with company's brand values.
Informed customers of promotions to increase sales productivity and volume.
Attended monthly sales meetings and quarterly sales trainings.
Contributed to event marketing, sales and brand promotion.
Contributed to team objectives in fast-paced environment.
Selected correct products based on customer needs, product specifications and applicable regulations.
Kept detailed records of daily activities through online customer database.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Met existing customers to review current services and expand sales opportunities.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Recorded accurate and efficient records in customer database.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Consulted with businesses to supply accurate product and service information.
Developed, maintained and utilized diverse client base.
Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Built diverse and consistent sales portfolio.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Generated advertising brochure for vendor use.

Summary

Overview

Work History

Account Executive - Customer Energy Solutions

Education

Bachelor of Arts - Interpersonal Communication

Certification - Energy Innovation & Emerging Technology

MBA - Organizational Leadership / International Business

Skills

Accomplishments

Affiliations

Certification

Languages

Interests

Timeline

Account Executive - Customer Energy Solutions

Bachelor of Arts - Interpersonal Communication

Certification - Energy Innovation & Emerging Technology

MBA - Organizational Leadership / International Business

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