Silvia Cervantes-hernandez
Pomona
Summary
Dynamic and empathetic professional with a strong background in customer service, particularly at Got Pupusas N2. Demonstrated excellence in cash handling and customer assistance, ensuring high satisfaction levels. Proven ability to adapt to business needs with integrity, enhancing the shopping experience through efficient service and a welcoming attitude.
Overview
2025
2025
years of professional experience
Work History
Cashier
Got Pupusas N2
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
IHSS Care Provider
IHSS Public Authority
12.2023 - 01.2025
- Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
- Provided transportation and appointments management.
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
- Ensured a safe and comfortable environment by maintaining a clean and organized living space.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
Cashier
Andy’s Burgers
01.2020 - 12.2022
- Provided exceptional customer service by efficiently addressing inquiries and resolving issues at the point of sale.
- Processed cash transactions efficiently, ensuring accuracy and customer satisfaction.
- Restocked merchandise efficiently to ensure shelves remained fully stocked and visually appealing.
Cashier
Dollar Tree
05.2021 - 10.2021
- Provided exceptional customer service by efficiently handling transactions and addressing inquiries to enhance the shopping experience.
- Organized and replenished store inventory to ensure product availability and enhance customer satisfaction.
- Operated the register to accurately process customer transactions and ensure a seamless checkout experience.
Education
Diploma -
Seeo Charter High School
Pomona, CA01.2020
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Money handling
- Cash register operation
- Order taking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
IHSS Care Provider
IHSS Public Authority
12.2023 - 01.2025
Cashier
Dollar Tree
05.2021 - 10.2021
Cashier
Andy’s Burgers
01.2020 - 12.2022
Cashier
Got Pupusas N2
Diploma -
Seeo Charter High School
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