Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist

Silvia Azeredo

Summary

Passionate and hardworking individual in cosmetics sales and customer service. Working for some of the largest and most reputable cosmetic and retail companies in Canada has led to outcomes such as leading and coaching sales teams, increasing revenues, and enhancing customer satisfaction. Eagerly contributed to the company's mission of delivering the best in fashion, beauty, and health by providing expert advice, treatments, product demonstrations, and makeup applications to customers. Enthusiastically honed personal management skills with continued education, communication, and interpersonal skills. Personal traits such as creativity and attention to detail, ability to work with various clients, brands, vendors, and events, have allowed multiple roles to evolve to greater positions. Motivated to continue to create personalized and memorable experiences for customers, and value diversity, inclusion, and innovation in the cosmetics industry. Enthusiastically seeking a new opportunity to leverage personal skills and expertise, and to grow and learn from a dynamic and supportive team.

Overview

24
24
years of professional experience

Work History

Brand Ambassador

Estee Lauder
02.2018 - Current
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales by 24.5% through effective collaboration with store staff by promoting products and events
  • Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.

Sales and Education

Estee Lauder
06.2017 - 05.2018
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance for 34 accounts
  • Improved employee performance by designing and implementing effective training programs.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Ensured consistent messaging across all training materials by adhering to corporate branding guidelines.
  • Stayed current on industry trends and advancements, and incorporated new techniques into existing training programs as needed.

Counter Business Manager

Hudson's Bay
01.2014 - 02.2017
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by 31% with development and executing strategic plans and performance metrics.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Enhanced customer satisfaction by resolving disputes promptly, maintained open lines of communication, and ensured high-quality service delivery.

Clinic Manager

One-One Studio
02.2013 - 12.2014
  • Improved patient satisfaction through effective communication and compassionate care.
  • Implemented innovative marketing strategies, increasing patient awareness and attracting new clients to the clinic.
  • Enhanced team performance by providing regular training and professional development opportunities.
  • Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.

Clinic Manager

St. Clair Cosmetic & Laser
06.2009 - 10.2011
  • Streamlined clinic operations by implementing efficient scheduling and appointment systems.
  • Improved patient satisfaction through effective communication and compassionate care.
  • Enhanced team performance by providing regular training and professional development opportunities.
  • Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
  • Ensured compliance with healthcare regulations and maintained up-to-date knowledge of industry standards and best practices.
  • Developed strong relationships with patients, fostering trust and loyalty to the clinic.
  • Hired, trained and supervised employees to maintain team of high performers.

Education

Certificate of Technical Studies - Medical Aesthetics

Canadian Aesthetics Academy
Toronto, ON
05.2008

Skills

  • Branding
  • Business Growth
  • Staff Training
  • Sales Expertise
  • Brand Awareness
  • Customer Relations
  • Customer Engagement
  • Performance Improvement

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Brand Ambassador

Estee Lauder
02.2018 - Current

Sales and Education

Estee Lauder
06.2017 - 05.2018

Counter Business Manager

Hudson's Bay
01.2014 - 02.2017

Clinic Manager

One-One Studio
02.2013 - 12.2014

Clinic Manager

St. Clair Cosmetic & Laser
06.2009 - 10.2011

Certificate of Technical Studies - Medical Aesthetics

Canadian Aesthetics Academy
Silvia Azeredo