Silvia Aguilar Oropeza
Redwood City
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Palmetto Superfoods
Palo Alto
05.2023 - Current
- Coordinated inventory management and stock replenishment to maintain optimal stock levels.
- Trained new employees on company policies and operational procedures.
- Monitored product quality to ensure compliance with health standards.
- Collaborated with team members to improve store layout and organization.
- Resolved customer inquiries and complaints effectively and courteously.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management to develop strategic plans that align with business goals.
- Organized training sessions for new hires to enhance their familiarity with workplace environment and procedures.
Server
Windy City Pizza
San Mateo
03.2021 - 11.2022
- Delivered exceptional customer service in fast-paced pizza restaurant, enhancing guest experience.
- Served high volume of daily customers with focus on quality and efficiency, fostering repeat business.
- Ensured customer satisfaction through attentive service and prompt response to needs.
- Took accurate orders and communicated them to the kitchen team efficiently.
- Collaborated with kitchen staff to ensure timely food delivery to customers.
- Prepared and served food and beverages according to restaurant standards.
- Managed cash register operations and processed customer payments accurately.
Education
Associate of Arts - Ethnic Studies
College of San Mateo
San Mateo, CA08-2026
Skills
- Inventory management
- Schedule oversight
- Financial oversight
- Customer service
- Team collaboration
- Team building
- Conflict resolution
- Effective communication
- Verbal and written communication
- Diversity awareness
Languages
Spanish
Professional
English
Professional
Timeline
Assistant Manager
Palmetto Superfoods
05.2023 - Current
Server
Windy City Pizza
03.2021 - 11.2022
Associate of Arts - Ethnic Studies
College of San Mateo