Silvi Sharma
Mississauga,ON
Summary
A Dedicated Logistics professional bringing 6 years of an experience in managing freight carrier relationships focused on cost-effective logistics solutions with a demonstrated history of working in the Logistics and IT industries of multi-disciplined in 3PL, LTL, FTL, Supply Chain Management & logistics, recruiting, mutual respect in the workplace and with a piece of knowledge on Warehouse and Distribution, Dispatching. Sustaining a protean experience with multifunctional Logistical giant of the Industry such as XPO logistics, Amplify , TIS, Sunbelt and Anatolia with a strong potential to grasp analytical, Interpersonal i.e. Social, Mutual, Communal, Relational, and Presentation. . Good organizational, customer relations and project management skills. Analytical thinker with superior work ethic.
Overview
9
9
years of professional experience
Work History
Transportation Specialist
Anatolia Tile & Stone
2023.07 - Current
- Source new freight companies and receive quotes for rate comparisons.
- Negotiate pricing and terms and manage carrier score cards appropriately to maximize efficiency and optimize costs.
- Maintain Accounts Payable & Accounts Receivable freight rates.
- Work with carriers on charge backs and solidify approval to do so.
- Make decisions on routing to maximize efficiency and capacity utilization.
- Troubleshoot delivery issues such as no shows, delays.
- Developes criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.
- Tracks the shipments from dispatch through delivery to verify timely arrival.
- Built and maintained strong partner relationships for smooth, cost-effective logistics.
- Leads shipment scheduling and routing with carriers, enabling reliable customer updates.
- Act as backup to Supervisor- Transportation with getting rate calculations and other duties as required.
- Organize special ad-hoc shipments cost effectively by collecting bids from different carriers to get the best price at the highest service level.
- Work closely with Operations and Supply Chain Department to achieve timely, effective delivery.
- Develop and report carrier scorecards; monitor carrier performance and implement necessary corrective actions to improve services towards higher case fill rate.
- Report expected and actual arrival dates to management.
- Measure and improve logistics processes to deliver supply chain KPI targets On-Time Delivery %, cost, carrier performance, etc.).
- Other duties, as assigned.
Logistics Coordinator
Sunbelt Logistics
2022.06 - 2023.12
- Completed scheduling and order management from start to end of each shipment.
- Negotiated best possible rates with carriers as per prevailing market conditions so as to maintain company margins while managing service requirements for the clients
- Acted as the primary dispatching agent of loads; ensures accurate dispatching information is gathered and conveyed to all parties involved verbally and in writing.
- Conveyed accurately & in a timely fashion any special of the client to the carrier by understanding the requirements.
- Assisted in resolving all shipping issues while the load is on-route from shipping point to receiving point, in order to ensure timely and effective delivery of shipments.
- Ensured effective customer service by resolving any customer complaints and by being accessible on a 24/7 basis to address any customer concerns.
- Planned and inputs all dispatch information into Tailwind; dispatch information regarding booking of loads, revised bookings, cancelled bookings; create supporting correspondence for all parties involved, updates Account Managers.
- Communicated with customers on shipment issues and progress up to delivery time.
- The LC should be able to develop synergetic relationship with carriers with a focus on developing long term relationship with them and creating dedicated teams on routine lanes to improve efficiency for all.
- Monitor, measure, and provide feedback on carrier performance.
- Planned the most efficient, cost effective, and profitable means to convey shipments.
- Coordinated with Account Managers to make the most effective use of carriers.
- Investigated and resolved service failures, including damage to freight, late delivery, and all customer complaints.
- Determined the cause of failures and communicated these to Account Managers and customers as appropriate.
Logistics Coordinator
Transervice Integrated Solutions
2021.10 - 2022.01
- Oversaw the timely pickup and delivery of client shipments and maintained delivery schedules, tracked deliveries to ensure deliveries are met based on the clients requested arrival date (RAD) or set appointment times.
- Procured new and developed existing carrier relationships through lead generation, calling prospective trucking companies and different load boards.
- Analyzed load information on dedicated to assign the right carrier.
- Negotiated the best price, right equipment and expectations with the carriers by booking of loads to bring out the best profit to the organization to grow more business.
- Built strong relationships with the carriers through communication and ongoing monitoring of on-time performance.
- Helped the teams by providing custom papers for all inbound and outbound shipments.
- Leveraged the technology systems and internal data to make informed decisions that will provide the right solutions to the customer and meet the company’s goals and targets.
- Worked with internal and external stakeholders to determine and implemented the best solution and supervised the billing activities.
- Maintained timely and accurate communication with carrier’s multiple times per day and ensured shipment details are communicated and tracked in the system.
- Negotiated any additional charges with carriers and assisted to maintain the accuracy of the carrier information.
- Updated the teams, Managers on the issues so that all can be on a same page.
- Trained the new Hires and onboarded them on the process of the Dispatch.
- Understood current industry market conditions and communicate any carrier issues that might impact operations with the entire team.
- Completed and thorough understanding of the needs of the customer and how the company’s services can most effectively meet those needs.
- Provided exceptional service to our customers and carriers.
Logistics Coordinator
Amplify Logistics
2021.01 - 2021.09
- Help grow assigned accounts by building a quality relationship with the customer(s) through learning their needs, and consistently exceeding their expectation.
- Negotiated, dispatched, and assigned carriers to customers’ shipments to support the company.
- Managed carrier portfolio, including developing strong relationships and operational understandings, helping match carrier preferred lanes with freight, and work with carriers
as determined the company. - Continually sourced new carriers for portfolio, developing the same relationships and understandings.
- Proactively communicated pertinent shipment details to/from motor carriers and our internal team.
- Worked closely with senior management to define strategic direction and objections.
- Collaborated with Carrier’s, Freight Forwarders, and fellow colleagues on a daily basis.
Logistics Specialist
XPO Logistics
2018.05 - 2020.12
- Generated sound logistics initiatives and planed for improvement for LTL,FTL,last-mile delivery.
- Scheduled shipments by coordinating with logistics partners.
- Assisted the drivers with routing direction, delivery issues; inform about service requirements and ensured all routes are covered in the event a driver's absent timely and effective implementation of all goals of daily logistics includes management and Shipping functions.
- Customers/Stores are advised of situations & provide information as necessary.
- Creating a reconciliation statement and ensuring timely and accurate payouts to the carrier partners.
- Performed analysis for the management on revenue/cost and all the ongoing issues to make sure the business is more productive &efficient.
- Helped team members with issues of contractors, stores, customer issues.
- Monitored the routes to increase effectiveness and efficiency.
- Ensured that team follows safety procedures.
- Set up delivery and trips of loading at shipper and unloading at Consignee.
- Prepared reports analyzing the revenue, losses& profits of operating departments.
- Developed monthly reports complete with project timelines and productivity measurements.
- Implemented succession planning, authorize individual objectives and manage professional development to support leadership.
- Assisted in managing day-to-day operations of contract carriers, including maintaining contractor schedules &positive working relationships with contract carriers and helpers &monitoring reports management as well as the team consistently by maintaining of finished tasks by providing the whole information to resolve the issues.
- Provided coaching, training and guidance to subordinates and the new employees.
- Managed distributes and produces the complete end-to-end billing to the client and the respective Contractors &Perform analysis for the management by observing financial data and re-rating billing reports by performing on revenue/cost accurately resulting in the productivity and efficiency of the organization.
System Administrator
Lucky Oil Carrier
2016.02 - 2017.07
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Responsible for handling troubleshoot issues and outages and managed systems according to the requirements for office.
- Maintained information of tenders on excel sheets and relationships of business with other small business companies by managing network servers and technology tools.
- Worked with users to determine areas of technology in need of improved usability.
- Responsible for taking care of all price quotes and files of every connected vendor and Helped Accounts team to maintain their details on Computer by setting up accounts as well as workstations.
- Responsible for handling troubleshoot issues and outages and managed systems according to the requirements for office.
- Traced and tracked the carriers and routes, and relationships of business with other small business companies by managing network servers and technology tools.
- Coordinated with the gas station Owners, Supervisors, Dealers and Delivery Teams.
- Provisioned new software and hardware for use, following established security policies.
- Managed onboarding and offboarding of employees.
Technical Recruiter Lead
Squillion Systems, LLC
2015.02 - 2016.01
- Experience on full Life Cycle of Recruiting (screening resumes, interviewing, technical queries & interviews, closing of candidates and responsibilities till joining of candidates).
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Wrote and posted technical job descriptions
- Interviewed candidates using different interview methods and approaches.
- Was Proficient in recruiting techniques like Calling, Networking Sites, Referrals and Internet Based recruiting Tools.
- Provided work independently under the guidance of Team Leader and multi task in a fast paced environment and delivered the qualified resources and understood Technical requirements of clients.
- Matched the profile of the candidate on technical grounds on posted vacancies and formatted resumes matching consistency and gave visual and technical perfection to them for presenting it to clients.
- Continues touchdown with Team leader for updates on regular work.
- Informed candidates and arranged interview process for them.
- Handled Calls of my consultant in his/her absence so that no important calls missed.
- Responsible for calling vendors to get the rate fixed of the candidate's and then submit them to my Operational Managers and followed up with the Vendors for submission made in the past.
- Helped Organization ,W2 and C2C candidates by finding relevant jobs as per their requirement and Conducted interviews.
- Maintained Candidate/Vendor relation on the progress of submittals made, Interview Coordination and took care of the joining formalities.
- Provided work as a good team player, interviewing, maintaining & building the candidate database.
Education
Bachelor of Science - PGDP - Cloud Computing For Big Data
Lambton College of Applied Arts And Technology
Toronto04.2019
Bachelor of Science - Bachelors in Computer Applications
DAV College (Guru Nanak Dev University)
Jalandhar, India07.2014
Skills
- Good Communication Skills
- Decision Making
- Team Player
- Goal Oriented
- Quick Learner
- Proactive
- Coordinating Schedules and with customers
- Negotiating Rates
- Detail Oriented
- Managing Schedules/Tasks
- Securing Loads
- Fleet Management
- Delivery Issues Resolution
- Schedule Management
- Recruiting
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional
Timeline
Transportation Specialist
Anatolia Tile & Stone
2023.07 - Current
Logistics Coordinator
Sunbelt Logistics
2022.06 - 2023.12
Logistics Coordinator
Transervice Integrated Solutions
2021.10 - 2022.01
Logistics Coordinator
Amplify Logistics
2021.01 - 2021.09
Logistics Specialist
XPO Logistics
2018.05 - 2020.12
System Administrator
Lucky Oil Carrier
2016.02 - 2017.07
Technical Recruiter Lead
Squillion Systems, LLC
2015.02 - 2016.01
Bachelor of Science - PGDP - Cloud Computing For Big Data
Lambton College of Applied Arts And Technology
Bachelor of Science - Bachelors in Computer Applications
DAV College (Guru Nanak Dev University)
Similar Profiles
Aashit PatelAashit Patel
Manager - Distribution Center at Anatolia Tile & StoneManager - Distribution Center at Anatolia Tile & Stone
Lora HollowayLora Holloway
Human Resources Generalist at Anatolia Tile & StoneHuman Resources Generalist at Anatolia Tile & Stone
Alma FunstonAlma Funston
Architectural Representative at Dal Tile & StoneArchitectural Representative at Dal Tile & Stone