Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Silverio Soto

San Jose

Summary

Dynamic delivery driver with a clean driving record and proven customer service skills at Amazon. Recognized for optimizing routes, enhancing delivery efficiency, and maintaining a positive attitude under pressure. Adept at problem-solving and vehicle maintenance, ensuring timely and accurate deliveries while fostering strong customer relationships.

Overview

9
9
years of professional experience

Work History

Delivery Driver

Amazon
01.2024 - 01.2025
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
  • Enhanced team knowledge by sharing best practices for navigation and time management.
  • Achieved record of zero accidents through adherence to traffic laws and safety protocols.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.

Apprentice Carpenter

Mission Bell Manufacturing
02.2023 - 12.2024
  • Assisted with movement of materials and equipment to job sites.
  • Developed strong carpentry skills through hands-on experience under the guidance of experienced mentors.
  • Kept job site cleaned up properly and all debris disposed of in respective containers.
  • Assisted in reducing material waste by efficiently utilizing resources throughout each project phase.
  • Cut materials according to specifications in preparation for installation.
  • Increased workplace safety by adhering to company guidelines and OSHA requirements during all carpentry tasks.
  • Completed projects with precision by accurately measuring, cutting, and assembling wood components according to specifications.
  • Showcased strong attention to detail when interpreting blueprints, schematics, or other design documents before commencing work on assigned tasks.

Delivery Driver

Mission Bell Manufacturing
09.2019 - 02.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.

Sales Associate

Oriellys Auto Parts
01.2016 - 09.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

High School Diploma -

LPs Highschool
San Jose, CA
06.2017

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Punctual and reliable
  • Problem-solving
  • Safe driving
  • Loading and unloading
  • Clean driving record
  • Safe driving record
  • Heavy lifting
  • GPS operation
  • Vehicle cleaning and maintenance
  • Stocking and inventory
  • Shipping and packaging
  • Cargo handling
  • Vehicle inspection
  • Commercial driving
  • Dispatch communication
  • Vehicle maintenance
  • FLUENT IN LANGUAGE

Languages

Spanish
Native or Bilingual

Timeline

Delivery Driver

Amazon
01.2024 - 01.2025

Apprentice Carpenter

Mission Bell Manufacturing
02.2023 - 12.2024

Delivery Driver

Mission Bell Manufacturing
09.2019 - 02.2023

Sales Associate

Oriellys Auto Parts
01.2016 - 09.2019

High School Diploma -

LPs Highschool

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