Compassionate Personal Support Worker with a diploma in Social Service Work and a background in Human Resources. Experienced in providing care, managing schedules, and fostering positive relationships. Skilled in patient-focused care and advocating for individuals. Strong interpersonal and organizational abilities focused on improving client well-being.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Support Worker
AgeCare
London, Ontario
12.2021 - Current
Supported seniors with dementia, monitored and reported changes in residents' conditions such as physical, emotional, and cognitive changes to the care team.
Enhanced quality of life and cognition for residents through facilitation of cognitive stimulation activities, including memory games
Interacted meaningfully with residents, delivering emotional aid and companionship
Maintained accurate documentation of residents' health and well-being, promptly alerting appropriate personnel to any significant changes.
Assisted residents in daily living and mobility tasks to ensure their safety and comfort.
Developed rapport with residents to improve their overall well-being
Collaborated with healthcare professionals to devise personalized care plans and execute them effectively.
Social Service Worker (Placement)
Life*Spin
London, Ontario
01.2024 - 08.2024
Supported clients, under the guidance of a community advocate, by helping them with paperwork, accessing resources, and coordinating workshops.
Participate in cases and meetings to discuss clients' progress and needs.
Maintain confidential clients' records in accordance with the agency's policy.
Provided clerical support to clients by aiding in the submission of necessary documents.
Provided customer service for incoming calls, emails and walk-in customers.
Developed partnerships with other non-profit organizations to increase access to services for vulnerable populations.
Organized events to raise awareness of community issues and promote civic engagement.
Personal Support Worker (Extenship)
London Health Sciences Center
London, Ontario
08.2021 - 09.2021
Gained hands-on experience of Oncology Unit operations during 110-hour externship
Provided direct patient care under the supervision of professional nurses, including assistance with daily living activities, personal hygiene, and mobility.
Demonstrated good communication skills with patients.
Supported patients emotionally, addressing their concerns, and providing information about care routines and treatment plans.
Maintained a safe environment for clients by ensuring all equipment is properly stored when not in use.
Responded promptly to emergency situations involving clients' safety or well-being.
Personal Support Worker (Placement)
Earls court
London, Ontario
05.2021 - 07.2021
Efficiently attended to call bells, ensuring timely response and connecting residents with the relevant team member for their requirements
Documented resident's behavior in terms of mental status, sleeping, and eating patterns in medical records.
Maintained residential cleanliness standards by assisting residents with their personalized cleaning needs
Documented and maintained accurate medical records of resident behaviors and medications.
Human Resources Personnel
Blooming Heights Limited
Abia State
06.2015 - 02.2019
Managed employee relations issues, providing guidance and conflict resolution to ensure a positive work environment.
Coordinated and executed employee onboarding and orientation programs.
Played an active role in various HR projects, including the coordination of company events and wellness activities.
Assisted in the recruitment process by scheduling interviews, conducting background checks, and preparing offer letters.
Developed strategies to improve employee engagement within the organization.
Education
Diploma in Social Service Worker -
Fanshawe College
Simcoe, Ontario
08.2024
Personal Support Worker Certificate -
Trios College
London, Ontario
09.2021
Ontario Secondary School Diploma -
London, Ontario
06.2021
Skills
Compassionate caregiver
Patient-focused care
Interpersonal abilities
Organizational abilities
Employee relations
Organizational development
Conflict resolution
Cognitive stimulation activities
Emotional support
Monitoring and documenting health and well-being
Mobility assistance
Developing and implementing personalized care strategies
Paperwork assistance
Accessing resources
Coordinating workshops
Maintaining confidential client records
Faxing documents
Direct patient care
Communication skills
Documenting behaviors and medications
Managing employee relations
Organizing company events and wellness activities
Promoting well-being
Care plan development and implementation
Working in dynamic environments
Developmental milestones understanding
Age-appropriate activities
Building rapport
Handling challenging situations
Ensuring safety and well-being
Daily care routines
Meal preparation
Supervision
Recreational activities
Clinical Documentation
Certification
Standard First Aid and CPR Level C
Personal Support Worker
Registered with the Ontario College of Social Workers and Social Service Workers.
Volunteer Experience
Special Center for the Physically Challenged (School for the Blind), Umuahia, Abia, 03/2009, 11/2017, Promoted wellbeing with emotional support including those with visual impairments., Developed and implemented care plans that addressed the unique needs of each individual., Supported individual personal hygiene by helping with basic tasks., Comfortable working in dynamic environments and adjusting approaches based on individual requirements.
Ama’s Orphanage Home, Umuahia, Abia, 04/2007, 10/2015, Understanding of developmental milestones and ability to provide age appropriate activities and support., Communication skills with the ability to build rapport with children and collaborate with team members., Ability to handle challenging situations calmly and effectively, ensuring the safety and well-being of children., Assisted with daily care routines for children, including meal preparation, supervision, and recreational activities.