Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Silvena Fizieva

Silvena Fizieva

Pointe-Claire,QC

Summary

Personable and dedicated Customer Service Representative with extensive experience in the Fashion Industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

24
24
years of professional experience

Work History

District Manager

Judith & Charles
Ogilvy /Rue De La Montagne, QC
08.2012 - 01.2022
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Drove district growth through program quality, sales initiatives and customer service.
  • Analyzed business performance data and forecasted business results for upper management.
  • Strategized business operations, merchandising strategies and personnel moves.
  • Recruited and trained new employees to meet job requirements.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Manager

Teenflo Ogilvy
Montreal, QC
12.2010 - 08.2012
  • Trained employees on additional job positions to maintain coverage of roles.
  • Entered time and attendance logs in preparation for payroll.
  • Recruited and hired qualified candidates to fill open positions.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

Assistant Manager

Teenflo Ogilvy
Montreal, QC
03.2007 - 12.2010
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Delegated daily tasks to team members to optimize group productivity.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.

Key Holder

Teenflo Ogilvy
Montreal, QC
01.2005 - 03.2007
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.

Key Holder

Aldo
Decarie Square, QC
04.2002 - 05.2003
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
  • Built lasting client relationships by organizing and planning sales events.
  • Coached staff on strategies to enhance performance and improve customer relations.

Sales Associate

Rubino
Decarie Square, QC
06.2000 - 05.2002
  • Increased purchase amounts by cross-selling with similar products.
  • Developed trusting relationships with customers by making personal connections.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Assessed customer needs to provide assistance and information on product features.
  • Answered incoming telephone calls to provide store, products and services information.

Manager

New Look
Montreal
10.2023 - Current
  • Exhibited excellent people skills during interaction with employees and customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Assisted in recruiting, hiring and training of team members.

Education

DEC - Nursing

Dawson College
Montreal, QC
06.2011

Master of Arts - Media Studies

Concordia University
Montreal, QC
07.2008

Skills

  • Conflict Management
  • Sales Orientation
  • Performance Oversight
  • Teamwork and Collaboration
  • Performance Evaluations
  • Training and Development
  • Client Relationship Building
  • Employee Development

Languages

English
Full Professional
French
Professional
Bulgarian
Native/ Bilingual
Croatian
Limited
Russian
Limited

Timeline

Manager

New Look
10.2023 - Current

District Manager

Judith & Charles
08.2012 - 01.2022

Manager

Teenflo Ogilvy
12.2010 - 08.2012

Assistant Manager

Teenflo Ogilvy
03.2007 - 12.2010

Key Holder

Teenflo Ogilvy
01.2005 - 03.2007

Key Holder

Aldo
04.2002 - 05.2003

Sales Associate

Rubino
06.2000 - 05.2002

DEC - Nursing

Dawson College

Master of Arts - Media Studies

Concordia University

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Silvena Fizieva