Silvano Corazza
Edmonton,AB
Summary
Dynamic Key Account Manager with a proven track record at Kijiji, excelling in client relationship building and revenue generation. Skilled in data-driven decision making and consultative selling, I have successfully expanded key accounts and fostered long-term partnerships, driving significant business growth while ensuring exceptional customer satisfaction.
Overview
31
31
years of professional experience
Work History
Key Account Manager
Kijiji
04.2019 - 06.2025
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Developed and delivered presentations to key customers to position products and services.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Expanded key account base by identifying and cultivating new business opportunities.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Supported sales and reporting for large and medium-sized accounts.
- Delivered detailed product presentations, effectively communicating value propositions and features to decision-makers.
- Developed and maintained strong relationships with key clients to ensure long-term business growth.
- Managed complex negotiations with key accounts, securing long-term partnerships.
- Organized and participated in industry events and conferences to network and promote company offerings to potential clients.
- Drove revenue growth by negotiating favorable contract terms with major accounts.
- Leveraged CRM tools to track account interactions and sales progress, ensuring accurate forecasting and reporting.
- Tailored sales pitches to address unique challenges and needs of each key account, improving conversion rates.
- Identified and resolved potential account issues before they escalated, maintaining high levels of client satisfaction.
- Fostered strong client relationships, leading to increased loyalty and repeat business.
- Set and achieved company defined sales goals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained current knowledge of evolving changes in marketplace.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Informed customers of promotions to increase sales productivity and volume.
- Recorded accurate and efficient records in customer database.
- Achieved or exceeded company-defined sales quotas.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Stayed current on company offerings and industry trends.
Automotive Advertising Sales
Postmedia
09.2014 - 02.2019
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
Automotive Advertising Sales
Reach Local
09.2012 - 02.2014
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
Director of Human Resources
Go Auto
07.2011 - 05.2012
- Developed and implemented HR strategies aligned with organizational goals.
- Led talent acquisition initiatives to attract top-tier candidates across multiple departments.
- Managed employee relations to foster a positive workplace culture and resolve conflicts effectively.
- Streamlined performance management processes, enhancing employee engagement and productivity.
Automotive Advertising Sales
Edmonton Sun
05.1994 - 07.2011
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
Education
Bachelor of Arts - Production, Management, And Marketing
Eastern Illinois University
Charleston, Illinois08.1986
Skills
- Client relationship building
- Account and business development
- Key account management
- Data-driven decision making
- Revenue generation and growth
- Customer and account retention
- Consultative selling
- CRM software proficiency
- Problem-solving
- Territory management
- Effective sales negotiations
- Continuous improvement
Timeline
Key Account Manager
Kijiji
04.2019 - 06.2025
Automotive Advertising Sales
Postmedia
09.2014 - 02.2019
Automotive Advertising Sales
Reach Local
09.2012 - 02.2014
Director of Human Resources
Go Auto
07.2011 - 05.2012
Automotive Advertising Sales
Edmonton Sun
05.1994 - 07.2011
Bachelor of Arts - Production, Management, And Marketing
Eastern Illinois University
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